Customer Success Manager (Staffing Industry)

Company: engin sciences
Location: New York City
Posted on: January 26, 2026

Job Description:

Role overview We're hiring a Customer Success Manager to own relationships with high-volume staffing agency clients and drive measurable hiring outcomes. You'll act as an extension of the agency recruiting team—designing recruitment-marketing strategy, optimizing applicant flow, and translating performance data into actions that speed hires and reduce cost. This is a fast-paced, highly consultative role that partners closely with Sales, Product, and Operations. What you'll do Own a portfolio of staffing agency accounts, serving as the primary client contact and trusted advisor. Onboard recruiters and agency teams to engin's platform and run regular performance check-ins focused on outcomes and pipeline health. Design and optimize job distribution, channel mix, budgets, and content for high-volume and niche roles. Monitor staffing metrics (apps per req, CPA, submittals ? interviews ? starts, time-to-hire) and translate them into clear recommendations. Train users on best practices for requisition management, applicant review, and performance interpretation. Proactively identify risks, surface expansion/renewal opportunities, and feed staffing-specific insights into Product and Ops. Why you'll love it Fully remote, fast-growing company where your work directly impacts product direction and client success. Collaborative, inclusive team and meaningful ownership of a core customer segment. Competitive compensation and the chance to define and scale this role over the next 9 months. Salary $90000 - $120000 USD per year Required Skills 3 years in Customer Success, Account Management, or Recruiting/Staffing operations supporting high-volume hiring. Strong operational knowledge of staffing workflows and experience managing multiple recruiter or mid-market stakeholders simultaneously. Data-driven: comfortable tracking metrics (CPA, time-to-hire, conversion rates) and using analytics to improve outcomes. Exceptional communication and relationship-building skills; consultative and client-facing. Highly organized, executes with urgency, and comfortable balancing competing priorities. Proficient with ATS/CRM/analytics tools and quick to learn new systems. Desired Skills 4 years in a staffing, agency, or HR-tech customer success role. Hands-on experience with recruitment marketing, CPC/CPA campaign management or programmatic job advertising. Experience supporting healthcare allied roles, travel, or blue-collar/skilled trades. Practical use of generative AI (ChatGPT, Claude, Gemini or similar) for workflow, analysis, or client strategy. Bachelor's degree in Business, HR, or related field. About engin sciences engin™ is the AI powered marketing & automation platform for staffing and recruiting teams. We go beyond a single point solution and deliver value through intelligent job advertising, AI voice screening technology, and a fully integrated candidate engagement platform. With engin, staffing agencies will achieve 2-3x recruiter productivity, 40% improvement in recruitment marketing ROI, and 30% faster time to fill. We're building the agentic infrastructure for the next generation of work, starting with mission-critical American industries like healthcare, skilled trades, and frontline operations. Benefits Competitive salary, meaningful stock options, and full benefits (Health, Dental, Vision) Opportunity to join a fast-growing, AI-native recruitment technology company Meaningful ownership over engin's growth motion and category positioning Collaborative, ambitious, and low-ego team environment Remote-friendly with preference for NYC-based candidates Real impact on the future of staffing, recruiting, and work itself Equal opportunity employer engin sciences is an Equal Opportunity Employer.

Keywords: engin sciences, Trenton , Customer Success Manager (Staffing Industry), Human Resources , New York City, New Jersey