Senior Field Service Technician
Company: Vyaire Medical
Posted on: January 18, 2020
Senior Field Service TechnicianABOUT US
Vyaire Medical is a unified breathing company that focuses on
improving the lives of those treated with our devices. We are a
recognized leader in the Respiratory Diagnostics, Ventilation, and
Anesthesia Delivery & Patient Monitoring market segments. Vyaire
Medical is also the largest pure-play company of its kind.
We empower our people to challenge the status quo while pioneering
innovation; in order to continually provide solutions that restore
and maintain patients' vitality and independence, while also
increasing our value to our clients.
To learn more, visit our website: www.vyaire.com
ABOUT THIS ROLE
We are looking for a Tech II, Product Support/Repair to join our
Customer Support team. In this role you will provide field services
to all Vyaire respiratory customers in a timely manner, including,
but not limited to, installations, training, in-servicing, repair,
preventative maintenance, calibration and sales support. Maintain
an organized, proactive system of territory management, utilizing
current management reports and data provided. Demonstrate the
ability to develop contingency and effective support plans for most
situations. Continually evaluate and implement efficiency
improvements in territory operation. Responsible for promoting and
maintaining high customer satisfaction levels and consistently
achieving results across all key areas of the business with little
supervision or direction. Focused on growing the business, treating
every service event as a growth or lead generation opportunity.
Maintain a positive attitude and demeanor, embracing change and
influencing peers and team to do the same.
Join our team as we as we drive innovation and work together on our
mission to save and sustain lives around the world and become the
world leader in respiratory care.
In particular you can expect to:
---Promote and produce the sale of service contracts, upgrades,
parts, and billable labor revenue to meet established goals and
---Maintain proper and accurate inventory for the purpose of
service and follow approved policies and procedures for Inventory
---Provide accurate and timely documentation that details field
activity (FSR's), expenses, time distribution, and other
information as required.
---Communicate promptly and effectively to customers to meet their
onsite and other applicable needs.
---Continuous training and self-development to learn Vyaire's
products and applications. Attend management approved seminars and
training sessions as requested.
---Maintain company assets (car, tools and inventories) securely
and in working order.
---Maintain working knowledge of corporate and service department
procedures and policies, including customer complaint handling and
medical device reporting.
---Working knowledge of Corporate and Service Department procedures
and policies, including customer complaint handling and Medical
---Regularly interact and build strong relationships with customers
in all applicable and related business markets
---Provide exceptional customer service; ensure customer
satisfaction is achieved when resolving customer/product issues and
---Work collaboratively with internal and external groups to
achieve business results, integrating the different ideas of
---Motivate and lead your team in a way that cultivates operational
excellence by continually challenging old methods or ways of
thinking and taking responsible risks to improve results; serve as
a positive role model in creative thinking and in focusing on
You will have the opportunity to:
---Improve patient outcomes
---Meaningfully impact the company's short-term and long-term
---Work closely with executives across the organization
---Grow your role as you see fit
---Learn everything there is to know about respiratory medical
---Create an inspiring workplace
To be successful, you will need:
---At least 3 years IT experience supporting both proprietary and
standard applications with emphasis on hands on experience in
Hospital EMR/Integration projects, standard applications, and
advanced medical equipment.
---Understanding and knowledge of respiratory care and/or
ventilation principles desired
---Proven experience driving significant improvements with a team
---Demonstrated consistent track record in exceeding operational
---Self-starter, ability to perform effectively during times of
ambiguity, rapid change and growth.
---Ability to work from home with minimal supervision
---Must have a valid driver's license and maintain a safe driving
---Must be able to lift 35lbs without limitations or
---Associate Degree or 3-5 years of work experience.
---Home office with 80% daily travel and over 25% overnight travel
to customer sites in the territory. Company vehicle provided.
---Upon hire must provide proof of, and maintain current
immunizations and obtain additional immunizations appropriate for
the facility which enables access to customer sites in order to
perform essential job functions. Proofs include: Hepatitis B,
Influenza (current year), MMR (mumps, measles, rubella), Varicella
(chicken pox), Annual TB/PPD (skin test),
Tetanus/Diphtheria/Pertussis.Dover, DE, Elizabeth, NJ, Freehold,
NJ, New Brunswick, NJ, Philadelphia, PA, Trenton, NJFull time
Keywords: Vyaire Medical, Trenton , Senior Field Service Technician, IT / Software / Systems , Trenton, New Jersey
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