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Field Service Technician

Company: YER USA
Location: Dayton
Posted on: February 24, 2021

Job Description:

This position covers a wide range of electrical and service aspects, objectives range from machine maintenance, installing new equipment, supporting customers by helping to diagnose and repair machine breakdowns and helping customers by providing them with training on Baumer software.Primary Responsibilities:? Provide high-level technical on-site support for all company machines.? Install control upgrades and electrical modifications to company equipment.? Commissioning of newly installed equipment.? Provide operator/user training, on various company machines and software.? Address electrical machine issues, resolves customers software, electrical hardware and configuration problems and follows up with customers.? Uses complex tools and excellent troubleshooting techniques to identify, analyze and resolve machine issues.? Interface with other service technicians and engineers to resolve customer issues.? Analyze customer data, test results, and prepare reports and recommendations based on findings.? Provide a technical leadership role while working with customers.? Ensure timely and well-executed completion of work.? Understands and explains related technical issues through product knowledge and technical expertise.Job qualifications:? Minimum Education: High School or equivalent combined experience/education as substitute for minimum education.? Minimum Field-of-Expertise: Customer service.? Minimum Experience: 3-5 years of electrical related experience.? Basic knowledge and ability to understand electrical schematics and safety circuits.? Basic mathematical skills and computer skills.? Preferred Basic Siemens PLC skills.? Preferred Basic servo drive and servo motor skills.? Basic management skills, including trip planning and organizing, decision-making and problem solving.? Ability to establish and maintain effective working relationships with managers, supervisors and co-workers.? Ability to prepare complex written reports and other documents and to comprehend complex verbal and written instructions.? Fluent (oral and written) in English; additional languages appreciated.? Ability to work independently as well as part of a team.? Excellent customer service.Other Job Notes:? Frequent Travel is necessary for this job.Perks:? Great benefits package: health, dental, vision etc. ? Attractive PTO package ? Bonus potential ? 401K plan? Significant growth potential ? Relocation Package available

Keywords: YER USA, Trenton , Field Service Technician, IT / Software / Systems , Dayton, New Jersey

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