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Technical Support Specialist

Company: Wodwo, Inc.
Location: Princeton
Posted on: November 22, 2021

Job Description:

Technical Support SpecialistWodwo is seeking an ambitious self-starter who thrives in a fast-paced entrepreneurial environment to join our technical team.The Technical Support Specialist will collaborate with the application and systems administration teams and report to the CEO. This candidate must be able to work independently without significant supervision and be a team-oriented individual with a results-driven mindset.Role:Provide first-tier customer support:

  • Translate customer issues between conversational speech and technical descriptions.
  • Track and communicate multiple open issues, sometimes with rapid task switching.
  • Document resolutions in professional, concise, and complete knowledge base entries.Monitor AWS application stack:
    • Proactively maintain web application including both front- and back-end processes.
    • Identify and resolve issues with customer portals.
    • Perform database and supporting structure updates.
    • Identify trends in usage and performance for design improvement.Analyze and improve data handling processes:
      • Extend existing data system tools and technologies, as needed.
      • Develop and build new tools to solve data processing challenges.
      • Develop and/or maintain data systems documentation.Supplement maintenance on two Teradata database systems and two Hadoop Clusters:
        • Provide ad hoc SQL query support, developing and troubleshooting queries.
        • ETL (extract / transform / load) of large files associated with database and clusters.
        • Maintain / develop tools (using Teradata, Python, and/or Scala) for file processing.
        • Update database and Hadoop systems with monthly build.Coordinate with systems administration to ensure systems security and continuity.
          • Ensure business continuity with sound configuration management of data systems.
          • Implement best-practices cybersecurity policies.
          • Document and test processes for business continuity and disaster recovery.To support this role, the ideal candidate would have these qualifications:Operations:ZendeskConfluence/JIRAGitLabPGPMicrosoft Active Directory, Remote Desktop Gateway, Software Update ServerSSHFamiliarity with managed network switching and cybersecurity measures such as RADIUS/MFAData systems:Cloud (AWS S3, EC2, Glue, Route53, IAM; Terraform/Terragrunt; Azure Active Directory, Virtual Machines, Blob)Relational Databases (Teradata, Microsoft SQL, Postgres, AWS Athena)Hadoop (HDFS, MapReduce, YARN, etc.)Operating Systems (Microsoft Windows Desktop and Server; AWS, CentOS, and Ubuntu Linux)Programming:PythonPHPSQLDjango FrameworkRefactoring - familiarity with older languagesExperience processing large files (10+ GB)LocationPrinceton, New JerseyJob Type: Full-timePay: $85,000.00 - $100,000.00 per yearBenefits:
            • 401(k)
            • 401(k) matching
            • Dental insurance
            • Flexible spending account
            • Health insurance
            • Paid time off
            • Vision insuranceSchedule:
              • Monday to Friday
              • On callSupplemental Pay:
                • Bonus payCOVID-19 considerations:Employees must be vaccinated to be employed by Wodwo. Employees are encouraged to wear masks in public settings.Ability to commute/relocate:
                  • Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Preferred)Education:
                    • High school or equivalent (Preferred)Experience:
                      • Technical support: 3 years (Preferred)Work Location: One location

Keywords: Wodwo, Inc., Trenton , Technical Support Specialist, IT / Software / Systems , Princeton, New Jersey

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