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Manager of Technical Communication (Remote)

Company: Liquibase
Location: Dayton
Posted on: January 15, 2022

Job Description:

We're looking for a highly motivated and experienced Manager of Technical Communication to lead our team of technical writers. You should have a passion for excellence, commitment to customer satisfaction, and a strong technical aptitude. As part of the engineering organization, you and your team will create comprehensive, user-friendly documentation.

At Liquibase, we value individual freedom and embrace remote work. We hire internationally, based on merit, to create a diverse team of top-performing people no matter where they live. As a global team, we still highly value collaboration and expect everyone to work similar hours (at least 4 hours overlap with the team in US Central Time).

What you'll do
Work closely with product managers, engineers, architects, and customer-facing support and services teams as stakeholders and subject matter experts.
Create a technical documentation framework - standards and glossaries - for other writers to follow that can also be easily adopted by different technical products, services, and web applications.
Experience directing more junior technical writers, editing their work and guiding improvements.
Plan, develop, organize, review and maintain technical documentation in the form of user guides, quick starts, tutorials, concepts, best practices, API guides, FAQs etc.
Build and maintain customer aids that go beyond traditional documentation, such as videos, demos, guided tours, and other educational techniques.
Obtain a deep understanding of the products, services and tools to translate complex product information into simple engaging content for technical audiences with different skill levels.
Evaluate the current documentation available and develop an innovative approach for improvements.
Work efficiently, prioritize, multitask, and thrive in a fast-paced, constantly changing environment.
Gather customer feedback on documentation to improve usability.
Collect and monitor metrics on the usage of technical documentation produced.

Qualifications
4-year degree in English or a technical field.
6+ years of proven technical writing experience.
2+ years experience managing a team of technical writers.
Experience writing content supporting software applications using a CMS.
Strong experience owning an end-to-end documentation creation process.
Excellent writing, production, communication and technical editing skills.
Knowledge and understanding across a wide range of technology domains, application frameworks, and be able to quickly grasp interrelationships across of various disciplines
Track record of effective collaboration.
Passionate, self-driven, creative problem solver with a can-do attitude.

You will be expected to produce a portfolio of your work when interviewing for this position.

Nice to Have
2+ years of experience and domain knowledge in Liquibase, DevOps, or Databases.
Experience creating visuals and diagrams to more clearly communicate workflow processes and abstract topics.
Experience with Madcap Flare.

Perks of life at Liquibase
A fully remote workforce - we will never ask you to go into an office
Home office allowance
Meaningful equity
Comprehensive health, vision, and dental benefits
Flexible time off
401K (US-only)
No punks, no jerks culture
Growth opportunities and ability to move up within the company

Keywords: Liquibase, Trenton , Manager of Technical Communication (Remote), IT / Software / Systems , Dayton, New Jersey

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