TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Technical Account Manager

Company: Visionet Systems Inc.
Location: Cranbury
Posted on: June 23, 2022

Job Description:


  • At least 3+ years of experience serving in customer success role for software technology
  • SAAS Customer Support experience, building successful client relationships, excellent negotiation skills for contract renewals and change management
  • Retail, CPG, Food, Transportation and Logistics industry knowledge
  • Excellent verbal and non-verbal communication skills (both for technical and non-technical audiences)
  • Analytically minded and technology-focused who thinks critically about offering and providing solutions
  • A savvy for technology and a passion for client success
  • Ability to build and share a deep understanding of technical products
  • Ability to prioritize shifting and competing priorities
  • Familiarity with Agile methodologies and an understanding of how they can be used to manage services teams
  • Experience working in a matrixed environment with distributed teams
  • Team player who is able to pitch in and help colleagues to drive the business forwardResponsibilities
    • Develop deep understanding of the SAAS based software products
    • Educate customers on new products or features
    • Drive user adoption of the product
    • Implement and manage change requests process during and post implementation
    • Proactively track customers' contracts expirations and process the timely contract renewals
    • Collaborate with internal teams for business/technical solution proposals against enhancements and feature requests
    • Bring ability as a lead to the team, a positive and flexible attitude, and willingness to communicate and collaborate effectively with your colleagues to achieve results
    • Take full ownership of a portfolio of accounts made-up of legacy clients that need an ongoing point of contact
    • Deliver value to each account by driving product adoption (e.g. provide information and training on how a client can use a new feature), building relationships, and exploring expansion opportunities
    • Work closely with different teams across the organization to ensure that clients' goals are being met
    • Meet or exceed renewal and expansion goals by establishing yourself as a trusted advisor that helps clients achieve their goals
    • Project management skills will be critical to keep high-volumes of inquiries and requests organized and prioritized in a clear manner

Keywords: Visionet Systems Inc., Trenton , Technical Account Manager, IT / Software / Systems , Cranbury, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds