Technical Account Manager

Company: Visionet Systems Inc.
Location: Cranbury
Posted on: June 23, 2022

Job Description:

Qualifications

• At least 3+ years of experience serving in customer success role for software technology
• SAAS Customer Support experience, building successful client relationships, excellent negotiation skills for contract renewals and change management
• Retail, CPG, Food, Transportation and Logistics industry knowledge
• Excellent verbal and non-verbal communication skills (both for technical and non-technical audiences)
• Analytically minded and technology-focused who thinks critically about offering and providing solutions
• A savvy for technology and a passion for client success
• Ability to build and share a deep understanding of technical products
• Ability to prioritize shifting and competing priorities
• Familiarity with Agile methodologies and an understanding of how they can be used to manage services teams
• Experience working in a matrixed environment with distributed teams
• Team player who is able to pitch in and help colleagues to drive the business forwardResponsibilities
  • Develop deep understanding of the SAAS based software products
  • Educate customers on new products or features
  • Drive user adoption of the product
  • Implement and manage change requests process during and post implementation
  • Proactively track customers' contracts expirations and process the timely contract renewals
  • Collaborate with internal teams for business/technical solution proposals against enhancements and feature requests
  • Bring ability as a lead to the team, a positive and flexible attitude, and willingness to communicate and collaborate effectively with your colleagues to achieve results
  • Take full ownership of a portfolio of accounts made-up of legacy clients that need an ongoing point of contact
  • Deliver value to each account by driving product adoption (e.g. provide information and training on how a client can use a new feature), building relationships, and exploring expansion opportunities
  • Work closely with different teams across the organization to ensure that clients' goals are being met
  • Meet or exceed renewal and expansion goals by establishing yourself as a trusted advisor that helps clients achieve their goals
  • Project management skills will be critical to keep high-volumes of inquiries and requests organized and prioritized in a clear manner

Keywords: Visionet Systems Inc., Trenton , Technical Account Manager, IT / Software / Systems , Cranbury, New Jersey