Manager 1 - Customer Technical Service

Company: Pioneer Data Systems
Location: Skillman
Posted on: January 25, 2023

Job Description:

Position Details:
Our client, a world-leading Pharmaceutical Company in Skillman, NJ is currently looking for a SAP EDI O2C Analyst to join their expanding team.

Job Title: SAP EDI O2C Analyst
Duration: 15 months contract, extendable up to 24 months
Location: Skillman, NJ
Hybrid work schedule

Note:
The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.
You may participate in the company group medical insurance plan

Job Description:
This individual will be responsible for the, coordination, testing and execution of EDI (Electronic Data Interchange) customer implementations into Mercury SAP.
Strong leadership and partnering skills, EDI and SAP functional expertise, organization and analytical background with strategic thinking.
Lead EDI customer implementations/changes working closely with customers and/or customer third party EDI vendors.
execute test plans, data mining, progress reporting and business partner communication to key stakeholders on testing efforts.
Troubleshoot systems issues as needed, partnering with EDI technical team, BUIT, Applications Services, and other business partners to assess impact and issue remediation.
Ensure timely review and actioning of current customer EDI production issues. Communication and partnering with business partners to root cause and resolve issues.

Position Summary:
Senior Analyst role for EDI in the Consumer sector.
This individual will be responsible for the, coordination, testing and execution of EDI (Electronic Data Interchange) customer implementations into Mercury SAP. Strong leadership and partnering skills, EDI and SAP functional expertise, organization and analytical background with strategic thinking.
Lead EDI customer implementations/changes working closely with customers and/or customer third party EDI vendors.
execute test plans, data mining, progress reporting and business partner communication to key stakeholders on testing efforts.
Troubleshoot systems issues as needed, partnering with EDI technical team, BUIT, Applications Services, and other business partners to assess impact and issue remediation.
Ensure timely review and actioning of current customer EDI production issues. Communication and partnering with business partners to root cause and resolve issues.

Principal Responsibiliies:
This individual is a Subject Matter Expert (SME) in EDI and will lead the implementation of changes within the EDI and Mercury SAP order to cash systems.
The SME will be responsible for the implementation of EDI changes related to new and existing customer requirements as well as root cause and resolution of production issues.
They will work with technical and business partners to ensure all tasks are completed successfully.
This individual will work closely with customers, third party customer providers and cross functional partners in project teams adhering to all project timelines and deliverables.

PROJECTS
Support EDI customer implementations/changes working closely with customers and/or customer third party EDI vendors.
Lead and/or support projects related to system upgrades, maintenance and approved enhancement requests and break/fix solutions.
Work closely with IT, EDI Technical team and integrated system partners on root cause analysis, solution design and timeline for changes.
Data mine for accurate, valid test data.
Communicate plan details to key stakeholders.
Adhere to current validation requirements in a collaborative way.

Qualifications
A minimum of a Bachelor's Degree is required
At least 3 years of relevant customer service experience with 5 years overall business experience required.

Other skills desirable:
Experience working in a highly matrixed organization is critical for success.
Expert knowledge of EDI OTC Transactions, SAP (APO and ECC) or
Demonstrated usage of project management tools and skills.
Strong business acumen and understanding of the end to end supply chain
Demonstrates flexibility and implements innovative ways to enhance the way work is done.
Customer-centric mindset
Builds professional relationships with customers and across functions and sites with internal and external partners and collaborates to achieve shared goals and meet timelines.
Strong collaboration skills and able to influence without authority
Demonstrated ability to think strategically and implement approved strategies to drive value for Pharmaceutical businesses
Excellence in problem solving and analytical experience influencing skills
Proficient in English (written and oral)

Keywords: Pioneer Data Systems, Trenton , Manager 1 - Customer Technical Service, IT / Software / Systems , Skillman, New Jersey