Technical Support Specialist

Company: Robert Half
Location: Somerset
Posted on: March 16, 2023

Job Description:

Ref ID: 614898Classification: Help Desk Analyst ICompensation: DOETechnical Support SpecialistJob responsibilities --- Resolve incoming requests for assistance from clients via telephone and email utilizing excellent customer service and communication skills --- Log incidents verifying and detailing all client information, nature of issue and the troubleshooting steps taken while resolving tickets within service level agreements and submit reports --- Escalate tickets when necessary and work with second level support, management, or third parties acting as incident manager driving towards resolution --- Troubleshoot and resolve iPad, IOS and application issues in a Mobile Device Management environment and resolve iPad and laptop connectivity and VPN issues relating to home and public networks --- Resolve Windows laptop and tablet issues performing break-fix repair, provide local printer support including wireless connectivity when necessary --- Provide CRM (Veeva) application and web support including navigational, usage and how to assistance, synchronization failure and error message resolution --- Troubleshoot MS Outlook email issues on a variety of platforms including iPad, laptop and smart phone --- Assist clients with travel and expense (Concur) application navigation and error resolution as well as business rules and guidelines --- Assist clients with LMS (learning management systems (Sumtotal , Web Conferencing Tools and ensure error resolution --- Perform related duties as needed regarding hardware warranty processing, field hardware return or deployment of new hardware --- Achieve all established SLA, monthly metrics and goals tied to email, phone and ticket handling

Keywords: Robert Half, Trenton , Technical Support Specialist, IT / Software / Systems , Somerset, New Jersey