Systems Administrator & IT Support
Company: Princeton University
Location: Princeton
Posted on: March 18, 2023
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Job Description:
Overview
The Systems Administrator provides software and hardware support to
faculty, researchers, staff, and students in the Department of
Physics and the Princeton Center for Theoretical Science (PCTS) at
Princeton University.
The Systems Administrator must have strong experience with a
variety of technology including workstation and server
administration and maintenance. The position requires the ability
to install, configure and troubleshoot a variety of desktop,
networking, and information access tools in a heterogeneous
environment. Initiative, excellent organizational and interpersonal
skills, ability to work independently and manage multiple
priorities simultaneously are essential.
ResponsibilitiesTechnology Support within the department
Troubleshoot and resolve issues with computers and mobile devices,
including diagnosing of hardware, software, and operating systems
issues.
Setup, deploy, maintain, and support computer equipment and
software for staff, faculty, research, and teaching labs.
Support and troubleshoot AV issues in all learning spaces used by
Physics department members.
Control and monitor access to departmental resources such as
Listserv and Central File Server
Maintain and develop department's Drupal, WordPress and cPanel
sites.
Support and troubleshoot internal PHP/MySQL apps used for
purchasing, events, stockroom, announcements, etc. as well as Linux
and Windows-based Virtual Machines hosting specialized software and
tools.
Work with Research Computing to handle Physics needs for
computational cluster and storage server usage.
Maintain knowledge and proficiency in the current University
infrastructure systems, such as Active Directory, Network Attached
Storage, communication, collaboration and encryption tools and
applications (including MS Office, SharePoint, Teams, OneDrive,
Google Apps, Zoom, etc.)
Support specialized scientific software such as LabVIEW, TeX/LaTeX,
Solidworks, Mathematica, Matlab, Git, Access, SQL, and other
relational databases.
Maintain familiarity with teaching and learning applications and
tools, such as Canvas.
Respond to, document, and resolve customer support requests in
ServiceNow and other ticketing systems.
Monitor and facilitate asset life-cycle management for faculty and
staff computing needs.
Maintain and administer departmental device loaner program.
Review and monitor Code42 file backups.
Provide staff training where needed and give technology related
presentations to Physics members.
Regularly update management on current job requests and project
work
When provided access to personal, proprietary and/or otherwise
confidential data, maintain information in the strictest of
confidence and follow procedure to ensure the privacy, security,
and proper use of the data.
Stay current with new technology and attend training sessions as
needed.
Participate in the testing of new, upgraded or demo systems and
services prior to those systems/services going into production;
provide timely reports on testing results and/or related
research.
Special Projects / Functions
Work on special IT projects as assigned.
Assist with special events hosted by the Physics department and
PCTS.
Qualifications
Essential qualifications
Bachelor's degree or equivalent work experience.
A commitment to professional and courteous customer service.
A minimum of 5 years' experience providing tier-2 and tier-3
technical support.
Excellent organizational and interpersonal communication skills,
and the ability to prioritize in a fast-paced, high-volume work
environment.
Must be innovative and can work collaboratively and
independently.
In-depth knowledge of Windows, Linux and Mac computers and OS, and
mobile devices.
Two years' experience working with Linux (RHEL) and Windows
servers.
Solid understanding of and experience supporting Active
Directory.
Intermediate level experience with PHP/MySQL.
Network protocols including TCP/IP, DNS and DHCP.
Experience with and the ability to setup and resolve issues with
various email clients (Outlook, MacMail, Thunderbird, and Gmail) on
computers and mobile devices.
In-depth knowledge of Microsoft Office, printing, and
networking.
Ability and interest to keep up to date with the latest trends in
personal computing and mobile technology and recommend
initiatives.
Willingness to work toward mastery of new technologies and skills
as campus IT needs or the University/OIT direction changes.
Ability to lift 25 to 50 lbs. (e.g., computer equipment).
Preferred qualifications
Familiarity with Princeton University systems.
A+, MCP, MCSE, Apple and/or MCSA certifications.
Linux Administration certification.
VMware vSphere environment familiarity.
Fundamentals of programming in one of the following:
Python/C/C++/Java/Fortran.
Previous experience as an Apple Genius, or similar, supporting a
macOS environment.
Experience providing technology support for a mid- or large-sized
organization.
Experience with Jamf, Intune, ServiceNow, Bomgar, and/or
Drupal.
Previous experience providing support in an academic/research
setting.
Knowledge of scripting languages such as VBScript, PowerShell,
Perl, bash, Apple Script.
Knowledge of MS SQL for queries and reporting.
Familiarity with conference room audio-visual equipment.
Princeton University is an Equal Opportunity/Affirmative Action
Employer and all qualified applicants will receive consideration
for employment without regard to age, race, color, religion, sex,
sexual orientation, gender identity or expression, national origin,
disability status, protected veteran status, or any other
characteristic protected by law. KNOW YOUR RIGHTS PI208272387
Keywords: Princeton University, Trenton , Systems Administrator & IT Support, IT / Software / Systems , Princeton, New Jersey
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