Technical Service Manager

Company: Church & Dwight
Location: Princeton
Posted on: September 28, 2024

Job Description:

Job SummaryWe are seeking a highly skilled Technical Service Manager to join our team at Church & Dwight. As a key member of our commercial and technical team, you will provide technical support to regional sales personnel, key influencers, and distributors, and serve as a commercial and technical representative to manage relationships with dairy and their network of influencers.Key Responsibilities

• Deliver technical support aligned to defined sales targets for accelerated growth in the region.
• Interface with AHAN Marketing, Sales, Product Management, and R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on-farm customer support as coordinated by the sales organization.
• Field, log, and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem-solving.
• Develop and conduct internal and external customer technical training.
• Develop and conduct product/offering on-farm demonstration trials.
• Interface with other Technical Services managers to facilitate collaborative idea exchange.
• Must be able to travel up to 60%.Requirements
  • PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
  • Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
  • Expertise in Gut Health Management is desirable.
  • Previous product development experience helpful.
  • Proven track record of working in a team-based environment.Skills and Competencies
    • Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
    • Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities, and work in a self-directed manner.
    • Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
    • Proficient in use of DairyCOMP 305 or other dairy records systems preferred.
    • Strong PC skills to include MS Office.

Keywords: Church & Dwight, Trenton , Technical Service Manager, IT / Software / Systems , Princeton, New Jersey