General Manager

Location: Lancaster
Posted on: June 23, 2025

Job Description:

Upward Broadband, based in Lancaster, PA, is a family-owned fixed wireless internet provider established in 2019 to deliver fast, reliable, and secure internet to underserved areas in south-central Pennsylvania, including Centre, Chester, Franklin, Fulton, Huntingdon, Mifflin, and Lancaster counties. Committed to providing a simple and hassle-free internet experience, Upward Broadband offers an alternative to traditional providers, eliminating gimmicks, bundles, and frustrations. Guided by core values of faith, integrity, innovation, teamwork, and stewardship, the company prioritizes doing the right thing over the easiest or most profitable option. Recognizing the critical need for connectivity in rural farms, homes, and businesses, Upward Broadband was founded to meet these challenges with reliable service and a customer-first approach, ensuring the community stays connected without compromise. Upward Broadband is seeking a hands-on leader to serve as General Manager. In partnership with the Chief Executive Officer, the General Manager will advance, implement, and develop strategic plans while also casting future direction and vision. Additionally, the General Manager will be responsible for cultivating results for day-to-day operations, streamlining processes and procedures for efficiency. The General Manager will ensure the organization's continued commitment to outstanding customer service and exceptional product quality. The ability to develop and implement business approaches that align with Upward Broadband's mission and goals is essential to the role. The ideal candidate will champion the culture and continue to bring customers "Internet without the hassle". Position qualifications: Successful track record of demonstrating and strengthening company culture and core values 5 - 10 years of leadership experience including developing people and teams Overall business operations experience and financial acumen, including sales and marketing, required; experience obtaining grants; a plus A working knowledge of the telecom/IT industry and/or technology related fields Experience growing a start-up organization or successfully scaling a line of service or business; strongly preferred Construction industry knowledge; a plus Excellent verbal and written communication skills Demonstrated community involvement, strongly preferred Please submit resume and cover letter: www.NorthGroupConsultants.com/jobs

Keywords: , Trenton , General Manager, IT / Software / Systems , Lancaster, New Jersey