Vice President, Production Services Application Support
Company: bny mellon
Location: Pennington
Posted on: October 29, 2025
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Vice President, Production Services Application Support Analyst to
join our Wealth Services Platform, Environments & Production
Support team. This role is in Jersey City, NJ. In this role, you’ll
make an impact in the following ways: Respond to, diagnose, and
resolve service disruptions Work closely with developers on
continuous integration / continuous delivery solutions Conduct root
cause analysis for complex production issues Should be willing to
work weekends Monitor and review the incoming alerts from automated
monitoring systems or applications and work on resolution. Respond
to helpdesk queries and ensure that all service requests are
addressed and resolved within SLAs. Participate in PTO CAB meetings
and review the changes. Maintain the run books, SLA, Application
recovery documents up to date. Follow the standard procedure to
escalate incidents to the appropriate teams for resolution. Lead
investigations, resolutions, root cause analysis for
incidents/problems and engage the required groups including
Infrastructure Support and Application Development teams (as
needed). Identify new opportunities to streamline and improve
recovery solutions. Identify repeatable manual tasks and lead
efforts to automate. Support regulatory compliance or audit support
activities as needed. Participate in the DR contingency, Cross
region testing and FOS events. Provide knowledge and training to
new support personnel. To be successful in this role, we’re seeking
the following: Bachelors degree in computer science or a related
discipline, or equivalent work experience required; advanced degree
is beneficial. 6-8 years of diverse experience in information
technology required; experience in the securities or financial
services industry is a plus. Hands on experience in providing
application support (L1/L2 level support). Knowledge of SQL, Oracle
and Mongo query language & stored procedures. With increased focus
on Azure and web technologies. Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025 World’s Most
Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital
and CNBC, 2025 Our Benefits and Rewards: BNY offers highly
competitive compensation, benefits, and wellbeing programs rooted
in a strong culture of excellence and our pay-for-performance
philosophy. We provide access to flexible global resources and
tools for your life’s journey. Focus on your health, foster your
personal resilience, and reach your financial goals as a valued
member of our team, along with generous paid leaves, including paid
volunteer time, that can support you and your family through
moments that matter. BNY is an Equal Employment
Opportunity/Affirmative Action Employer - Underrepresented racial
and ethnic groups/Females/Individuals with Disabilities/Protected
Veterans. BNY assesses market data to ensure a competitive
compensation package for our employees. The base salary for this
position is expected to be between $68,000 and $130,000 per year at
the commencement of employment. However, base salary if hired will
be determined on an individualized basis, including as to
experience and market location, and is only part of the BNY total
compensation package, which, depending on the position, may also
include commission earnings, discretionary bonuses, short and
long-term incentive packages, and Company-sponsored benefit
programs. This position is at-will and the Company reserves the
right to modify base salary (as well as any other discretionary
payment or compensation) at any time, including for reasons related
to individual performance, change in geographic location, Company
or individual department/team performance, and market factors.
Keywords: bny mellon, Trenton , Vice President, Production Services Application Support, IT / Software / Systems , Pennington, New Jersey
