Senior Manager, CRM - IT
Company: SUN PHARMA
Location: Princeton Junction
Posted on: November 1, 2025
|
|
|
Job Description:
Sun Pharma is the world’s fourth largest specialty generics
company with presence in Specialty, Generics and Consumer
Healthcare products. Supported by more than 40 manufacturing
facilities, we provide high-quality medicines, trusted by
healthcare professionals and patients, to more than 100 countries
across the globe. Over the last two decades, Sun Pharma has
established itself as a leading player in the generics market in
the U.S., and we are rapidly ramping up our presence in the
specialty branded market with a focus on dermatology, ophthalmology
and onco-dermatology. Job Summary: Sun is seeking a senior manager
within its Commercial IT group based out in Princeton, NJ. This
role will report into the Director, Commercial IT. Commercial IT
group is an enabling as well as strategic function responsible for
leading and supporting IT related activities for various Brand
business units in North America. We are seeking a highly qualified
individual for this position in our group. Candidate must have a
strong background in the stated areas and a desire to work
collaboratively across different functional areas. Commercial IT at
Sun Pharma is specifically responsible for • Strategy and
enablement of overall Data Management & Business Intelligence,
Customer Relationship Mgmt. and Sales Force Effectiveness •
Technical ownership and management of Commercial Master Data Mgmt.,
Web & Analytics Platforms, Campaign Mgmt. platform and Digital
Assets Mgmt., etc. • Leading adoption of AI, Machine learning and
emerging Tech in Commercial business • Partnering with Marketing,
Medical Affairs, Market Access and Operations functions, and
provide oversight in Technical aspects and implementations • Work
collaboratively with Global IT team Success depends on the
integrity, knowledge, imagination, creativity, skill, diversity and
teamwork of the people in the group. To this end, we strive to
create an environment of mutual respect, encouragement and
teamwork. As part of this team, you will collaborate with talented
and dedicated colleagues across Information Technology team while
developing and expanding your career. Responsibilities: • Be the
technical SME and owner of CRM platform for the Commercial
Organization • Provide technical oversight for systems like Veeva
Vault PromoMats, Vault Digital Assets Mgmt., Marketo Campaign
Mgmt., etc. • Help execute strategy for new technologies for
optimal customer relationship management processes. Partner with
business teams for seamless technology adoption • Administer and
Configure IQVIA OCE CRM projects. Enhance/maintain ‘data quality’
in CRM, and monitor DCR as well as HCP Record Validation processes
• Enhance Approved Email and Rep Triggered Email features in CRM
platform and enhance integration with Veeva Vault • Manage large
projects independently and work with offshore development and
operations teams Qualifications: • Bachelor’s degree in Technical
or Quantitative field required • At least 5-7 years’ hands-on
experience in Salesforce / Veeva /OCE platforms on configuration
and customization with understanding of emerging technologies such
as AI, machine learning, and data analytics to enhance CRM
capabilities • At least 5 years’ experience leading technical
aspects of projects and delivering applications for Sales &
Marketing teams is required • Ability to develop and help implement
strategic plans for integrating emerging Tech into the CRM for
improved customer engagement, streamline processes, and drive
business growth • Understanding of concepts related to Master Data
Management and Data Warehousing is required • Certification in
Salesforce Administration is preferred • Understanding of
regulatory and compliance requirements • Strong understanding of
end-to-end software development process, and system development
lifecycle is required • Strong communication and interpersonal
skills, and ability to enhance IT – Business partnership required •
Project Management certification (PMP or Agile methodologies) is
desired The presently-anticipated base compensation pay range for
this position is $115,500 to $141,000. Actual base compensation may
vary based on a number of factors, including but not limited to
geographical location and experience. In addition, this position is
part of the Annual Performance Bonus Plan. Employees are eligible
to participate in Company employee benefit programs which include
medical, dental and vision coverage; life insurance; disability
insurance; 401(k) savings plan; flexible spending accounts; and the
employee assistance program. Employees also receive various paid
time off benefits, including vacation time and sick time. The
compensation and benefits described above are subject to the terms
and conditions of any governing plans, policies, practices,
agreements, or other materials or documents as in effect from time
to time, including but not limited to terms and conditions
regarding eligibility. If hired, employee will be in an “at-will
position” and the Company reserves the right to modify base salary
(as well as any other discretionary payment or compensation
program) at any time, including for reasons related to individual
performance, Company, or individual department/team performance,
and market factors. The preceding job description has been designed
to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees as
assigned to this job. Nothing herein shall preclude the employer
from changing these duties from time to time and assigning
comparable duties or other duties commensurate with the experience
and background of the incumbent(s). We provide equal employment
opportunities for all current employees and applicants for
employment. This policy means that no one will be discriminated
against because of race, religion, creed, color, national origin,
nationality, citizenship, ancestry, sex, age, marital status,
physical or mental disability, affectional or sexual orientation,
military or veteran status, generic predisposing characteristics or
any other basis prohibited by law.
Keywords: SUN PHARMA, Trenton , Senior Manager, CRM - IT, IT / Software / Systems , Princeton Junction, New Jersey
