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Project Coordinator

Company: Keen360, Inc.
Location: Trenton
Posted on: December 4, 2019

Job Description:

Our pharmaceutical client has engaged us for an analyst to triage and resolve issues impacting users of their Patient Access platform. Requests will be initiated through a ticketing system and/or emails and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request. As new and challenging types of requests are received, the Customer Support Analyst will be expected to document their approach as Standard Operating Procedures The ideal candidate should possess great communication, presentation and organizational skills. They should be able to conduct an extensive amount of research at a rapid pace, and feel comfortable engaging experts throughout the organization to obtain the necessary answers and resolutions. It is preferred the expert be comfortable with computer systems and confident to learn new systems as needed. Experience in **************, Veeva, Cognos, Synervision, Field Reporting and CRM/SFA is a plus.

Keywords: Keen360, Inc., Trenton , Project Coordinator, Other , Trenton, New Jersey

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