Quality Process Lead - Vehicle Reconditioning US - PA - Mercer
Job Summary: Reporting to the Detail Shop Manager or designated
manager, the Quality Process Lead assures the quality of the detail
process “First Time Right” is applied by detailers. The QPL lead
also creates individual assignments for detailers, communicates
production goals, and leads the designated lane. Is also the first
point of contact for the QPL’s.
Responsibilities and Duties include but are not limited to the
§ Is responsible for a designated lane in the detail
§ Identify the strengths of detailers to effectively create
their assignments within the detail process.
§ Inspect the quality of work done by each detailer to meet the
§ Maintain a professional appearance, orderly work environment
and friendly disposition by greeting others.
§ Ensure proper techniques and procedures are being implemented
§ Maintain a clean and safe work environment. Report all
incidents to management immediately.
§ Assist the designated manager or supervisor in developing,
coordinating and training all employees within the department in
accordance with company policy and guidelines.
§ Monitor training conducted to ensure adherence to company
standards and procedures
§ Assist the designated manager or supervisor in monitoring and
controlling conditions of all facilities, vehicles, property and
equipment under Detail Shop control for proper maintenance,
cleanliness, and safety
§ Photograph and stage vehicles to ensure focused and clear
pictures per detail standards.
§ Document the stock number, vin number, model, make, of each
vehicle as well as the customer. Then log information into the
§ Track the detailers in the assigned lane and document their
start time and end time, as well as lost time on each unit.
§ Responsible for the photo booth and its components.
§ Return customer’s vehicles in clean condition.
§ Properly complete all work documentation and entering it in
the computer program.
§ Advise the designated Manager of all equipment breakdowns and
required maintenance immediately.
§ Respond to and follow proper procedures on employee and
customer accidents, injuries, and loss or damage to any property.
Report all incidents to the Manager.
§ Practice and promote company Core Values.
QPL Lead Responsibilities and Skills
§ Clerical- Ability to use a computer and calculator.
Timekeeping and documenting times for detailers. Inventory of the
vehicles is logged on V-trace.
§ Analytical- Ability to perform basic math.
§ Fuel- Ensure vehicles have fuel, if needed then fuel
§ Photography- Ability to use a camera, and take pictures to
§ Communication- Interpersonal skills to communicate with
employees and members of management. Bilingual-preferred.
§ Drive- Ensure employee are following company policy and
procedures when operating vehicles.
§ Mechanical- Ability to jump start vehicles that won’t start.
If they can’t, then be ready to push the vehicles.
§ Tools- Ability to use cleaning tools such as: vacuums,
pressure washer, drill, and cleaning chemicals.
QPL Lead Qualifications:
§ 1 to 2 years of auto detailing experience preferred.
§ Must be qualified to operate a motor vehicle and possess a
valid driver’s license.
§ Effective employee relations, communication and interpersonal
§ Ability to understand and adhere to Company policies in all
Physical Requirements and Working Conditions:
The physical activity requirements of the position are from
Medium to Heavy Physical Work
§ Constant – standing, walking, climbing, watching, touching and
§ Potential – running, jumping, yelling, or other rapid or
forceful movement in emergency situations
This position is subject to both inside and outside
environmental working conditions, including temperature changes,
outside weather conditions, slightly elevated ambient noise levels,
minor potential physical hazards, such as electrical current ,
moving mechanical parts, exposure to hot equipment and cleaning and
pesticide chemicals; and minor atmospheric conditions affecting
skin or respiratory systems, such as fumes, odors and dusts
associated with internal and external service station/convenience
food and petroleum dispensing operations.
Note: This job description in no way states or implies that
these are the only duties to be performed by incumbents in this
position. Employee(s) will be required to follow any other
job-related instruction or duties requested by an authorized
person. The requirements listed in this document are the minimum
levels of knowledge, skills or abilities.
About Us If you would like to learn more about our company,
please visit our Company Website .
KAR is an equal opportunity employer. KAR is a drug-free
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