IT Team Leader

Company: Niit Technologies, Inc.
Location: Trenton
Posted on: November 20, 2020

Job Description:

Coforge is a leading global IT solutions organization that drives transformation for its clients by leveraging its unique insights into their sector processes and its capabilities in digital and post-digital technologies. The Company focuses on three key verticals Travel Transportation (TTH), Banking Financial Services (BFS) and Insurance. This domain strength is combined with leading-edge capabilities in Cognitive and Automation, Data Analytics, Cloud, and Digital. Coforge has over 11,000 employees serving clients across Europe, the Americas, Asia, and Australia. In Europe, the company has over 800 people mostly concentrate on the UK, Germany, and Spain. Role IT Team Leader Required SkillsGood written and verbal Communication SkillsHigh Customer service orientationExperience supporting a Windows based networkMS Active Directory - Policies, accounts etc.WINS, DNS, DHCP, Office 365, etcWindows 10 trouble shooting,Supporting MS OfficeHelpdesk operations, Ticketing, escalations, SLAsEscalation to Vendors and coordinationNetworking TCPIP, Ethernet, Cisco Routers, VLANSMS SCCM, MS ISA, SQL, WSUS, Virtual server, Mcafee, Force point hybridExposure to Telecom is a plusFirewalling, traffic prioritization etc.Managing Unified communications tools like Teams, Video conferencing Minimum QualificationGraduation.3-5 years of experience in IT Support ResponsibilitiesTO support daily technical support activities for desktop, laptop dataSupport and manage day to day Video conferencing room and huddle roomsOn boarding and releasing of IT assets to employees, asset managementTechnical escalation point for Level 1 engineersFlexible to emergency IT projectsInteracting with Vendors to close open technical and general issuesInteracting with Internal and external customers on technical issuesWorking in sync with the 3rd Level Support to get the open issues to closure. Carrying out IT projects and patch management in all the IT serversResearch and resolution of Technical faultsOther ResponsibilitiesTraining Level 1 engineers on various aspects of the job Coforge is an Equal Employment Opportunity Provider.

Keywords: Niit Technologies, Inc., Trenton , IT Team Leader, Other , Trenton, New Jersey