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Help Desk Analyst

Company: HSK Technologies, Inc.
Location: Trenton
Posted on: November 23, 2020

Job Description:

Position- Desktop Help Desk Support Specialist Location- Trenton, NJ Duration- Long Term Rate- Competitive Responsibilities This position will be responsible for providing on-site computertabletperipheral technical support for the Department of Health, Communicable Disease Service and will supporting Windows 10 devices. This position will be responsible for providing on-site computertabletperipheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location. Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying newre-imaged computers. This position requires the candidate be on site 100 of the time Skills Experiences Required Prior experience supporting desktops running Windows 10 Prior experience supporting installation and troubleshooting of Office 365 Prior experience with VPN and Remote access support Prior experience with PW Resets and User ConfigurationDomain issues Prior experience troubleshooting SharePoint Prior experience working with Microsoft technical support to troubleshoot SCCM and Active Director issue. Prior experience deploying all Windows PC operating system patches, feature upgrades and major Windows OS Upgrades Prior experience resetting Active Directory Objects including users, devices, printers and servers.

Keywords: HSK Technologies, Inc., Trenton , Help Desk Analyst, Other , Trenton, New Jersey

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