Call Center Representative

Company: Gainwell Technologies
Location: Trenton
Posted on: January 7, 2021

Job Description:

Job Description:Essential Job Functions* Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.* Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.* Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.* Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.* Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.* Interfaces with team members, management, and customers in reference to customer service issues.* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.Basic Qualifications* High school diploma or G.E.D.* Two or more years of customer service or other telephone experience* Experience working with organizational functions and personnel* Experience working with fax machines, computer software, and telephone technology* Experience working with and skilled in the use of help desk softwareOther Qualifications* Business and analytical problem solving skills* Communication skills* Ability to work independently* Ability to follow oral and written directionsWork Environment* Office environment* May require shift work

Keywords: Gainwell Technologies, Trenton , Call Center Representative, Other , Trenton, New Jersey