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Corp Systems Engineer - AWS

Company: SHI International Corp.
Location: Somerset
Posted on: February 25, 2021

Job Description:

Job SummarySHI International has an exciting opportunity on our Cloud Team supporting and growing our AWS business. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability,performance and security to our customers. Duties include but are not limited to, providing pre-sales technical assistance and/or post-sales trouble shooting for AWS.This position will work in conjunction with the Corporate, Enterprise, CIS Sales and Customer Support Teams.About UsFounded in 1989, SHI International is a global IT solutions provider, with a projected 2020 revenue of $11 billion. SHI currently has 5,000 employees worldwide.To learn more about SHI International Corp, visit our website: www.shi.com/careersWhat SHI Can Offer* World Class Facility includes on site gyms and cafeterias * Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy * Work in an up-beat, creative, and fun environment * Benefits including medical, vision, dental, 401K, and flexible spending Responsibilities* Translate customer business needs into technology specifications by providingpre/post-sales support to our Cloud Sales Teams and Customers.* Conduct discovery calls with customers to address customer technical needs* Team with Cloud Solution Architects to support and develop advanced solutions orresolve customer escalations.* Provide technical escalation support for our Cloud Service Desk and follow up ondocumented procedures in our Case Management System.* Investigate user problems and identifies root cause; determines possiblesolutions, tests and implements solution, and confirms issue has been resolved.* Maintain an advanced business and technical understanding of AWS Services andofferings.* Stay current with new AWS technologies and/or offerings* Attend training and acquire manufacturer certifications as determined bymanagement.* Provide AWS Solution training as needed to the Sales and Support Teams* Provide technical mentoring and development to other Support Team members* Identify and promote SHI Professional and/or Managed Services when speakingwith customers* Work with Cloud Support Team to document and/or review KnowledgebaseArticles* Work as "On-Call" Escalation Support for evening/weekend shifts#CorpQualifications* BS degree or equivalent work experience* Certifications Required(one or more)* AWS Certified Associate Solutions Architect* AWS Certified Professional Solutions Architect* AWS Certified Associate Developer* AWS Certified Associate SysOps Administrator* AWS Certified DevOps Engineer3+ years direct technical pre or post-sales experience designing or supportingAWS environments#corpRequired Skills* Proven experience designing, configuring and/or supporting Server infrastructureand/or AWS in large, complex environments* Basic scripting and development skills & PowerShell* Configuration and management of Windows Server environments or AWSenvironments* Proven ability to provide L2 Advanced Support for EC2, RDS, S3, CloudFront,CloudWatch, VPC, SNS, Lambda, Elasticache, Dynamo DB, and other AWS Services.* Must have strong communication skills, both written and verbal* Strong interpersonal skills are required for effective communication with internalteam members, customers and partners* A proactive "can-do" attitude with strong critical thinking and problem solvingSkills* Excellent organization and time management skills* Creative and self-motivated mindset to further technical capabilities* Ability to travel if neededAdditional Information* FLSA Status: ExemptEqual Employment Opportunity - M/F/Disability/Protected Veteran Status#corpOptionsApply for this job online ApplyShareRefer a friend to this job ReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedNeed help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Keywords: SHI International Corp., Trenton , Corp Systems Engineer - AWS, Other , Somerset, New Jersey

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