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Patient and Guest Relations Representative

Company: University of Pennsylvania Health System
Location: Plainsboro
Posted on: June 13, 2021

Job Description:


Greets and screens patients, visitors and vendors at the main entrance of the Medical Center and Emergency Department. Serves as initial point of contact for guests by anticipating their needs and offering information or assistance as needed. Responsibilities also include assisting patients and visitors by rounding in the Emergency Department.


Greets and screens patients, visitors, and vendors upon arrival at the Medical Center

Responds to guest inquiries in a timely, friendly, and efficient manner

Accesses patient room information using Penn Chart

Answers telephones promptly and courteously

Assists patients and visitors by rounding in the Emergency Department as assigned

Offers directions or escorts individuals to their destination at the Medical Center

Contacts departments as needed regarding visitor arrivals, deliveries or other inquiries

Addresses needs of disabled patients and visitors, including services for the blind and interpretation services for language or sign language.

Contacts ancillary areas if assistance is needed with a patient or visitor

Assists out-of-town visitors with questions relative to local restaurants, hotels, and services.

Maintains standards of patient confidentiality


Supports patient and guest experience by identifying opportunities for improvement. Orients and provides oversight to Guest Relations Red Coat Volunteers assigned to Atrium and Emergency Department.

Physical Requirements:

Physically able to assist patients in/out of wheelchairs, wheel patients, and also possibly assist patient's in/out of cars.

Keywords: University of Pennsylvania Health System, Trenton , Patient and Guest Relations Representative, Other , Plainsboro, New Jersey

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