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ServiceNow Developer

Company: American Modern Insurance Group
Location: Princeton
Posted on: June 12, 2021

Job Description:

Job Description

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company:

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity:

Future focused and always one step ahead.

IT Service Management provides an independent view on the performance of IT service delivery units. This includes monitoring the stability of IT services, delivery and support processes, management of escalation as well as performance reporting for customers. IT Service Management also defines and implements ITIL- and operational procedures and measures compliance

As a ServiceNow Developer you will be responsible for delivery of complex solutions on the ServiceNow platform. You will lead all technical aspects of service, project and solution delivery including architecture, application UI configuration, workflow design, configuration and implementation as well as advising projects on viable technical solution options. You will craft and deliver requirements/design workshop materials, perform elements of solution implementation and drive the completion of key project deliverables, often providing technical oversight to teams of technical consultants and developers.

Your job

  • Consultation with IT internal requesters, projects or business customers on the ITSM platform (Service Now), its modules and interfaces
  • Design and develop complex solutions based on the requirements
  • Verify the requirements with the platform's OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary
  • Estimate effort for all customizations, integrations, configurations and development work
  • Hands-on implementation, configuration and customization in the tool
  • Responsible for technical documentation and work instructions for day-to-day operations of new implementations, or their customizations and configurations
  • Ensure system architecture supports business scalability and strategies and meets audit, compliance and security requirements
  • Collaborate with IT and business teams to translate requirements into technical solutions that meet customer needs
  • Provide advice and guidance to get the most out of the platform and learn about the latest features
  • Serve as the primary point of contact for support, administration, and maintenance of the ServiceNow platform and associated applications
  • Manage multiple priorities and complex tasks in a dynamic work environment
  • Configure the Service Mapping tool and load data / dependencies
  • Performing Application and Service Mapping processes and troubleshooting the errors that arise
  • Review and modify existing ServiceNow CMDB patterns as needed.
  • Develop, perform and document automated Discovery procedures, monitor their error logs, troubleshoot and resolve any related issues
  • Lead in the implementing, configuration and maintenance of interfaces and integrations for gathering, populating, and maintaining CMDB data
  • Creating and configuring of reports, dashboards, schedules, access, permissions, credentials and other operational activities or outputs associated with discovery functions
  • Enable, configure and operate discovery of new and existing components and provide automated population of CMDB data by ensuring identification and reconciliation rules

Qualifications

  • University degree in a technical discipline or equivalent experience
  • 5 + years of experience in IT technical services roles
  • University degree in IT or business information management or equivalent qualification
  • Outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB
  • ServiceNow Certifications for System Administrator and Certified Implementation Specialist for ITSM and core ITOM applications
  • Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)
  • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
  • ITIL Foundation (minimum) or even better ITIL Expert Certifications
  • Experience soliciting and documenting requirements and evolving these requirements into successful solutions
  • Experience working in a fast pace, ambitious and agile environment
  • Very good spoken and written Business English

At Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Type

Full Time

Additional Information

Keywords: American Modern Insurance Group, Trenton , ServiceNow Developer, Other , Princeton, New Jersey

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