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Solar Field Service Technician

Company: 1st Light Energy
Location: Hillsborough
Posted on: June 12, 2021

Job Description:

JOB SUMMARY

The Field Service Technician will report to the Customer Service Director and provide diagnostic, troubleshooting, preventive and corrective maintenance services to residential and commercial PV systems. The Field Service Technician will be asked to assist in the commissioning of the solar array and monitoring systems during project installation.

The ideal candidate has significant experience and understanding in the design and installation of commercial and residential PV systems.

ESSENTIAL FUNCTIONS

The essential functions include, but are not limited to the following:

  1. Performing required preventive maintenance activities on commercial and residential inverters to maintain warranty coverage

  2. Responding to corrective maintenance cases on both commercial and residential PV systems. Includes troubleshooting, testing, repairing activities and updating online case logs accurately

  3. Attending and demonstrating outstanding performance at multiple inverter training schools

  4. Working safely and in accordance with 1st Light Energy and industry standard safety requirements

  5. Working closely with members of the Operations Team to respond to open case directions and provide data where requested

  6. Prioritizing conflicting work requests and escalations

  7. Working with customers unhappy with the performance or functionality of their systems

  8. Ensuring the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of

  9. Working with the 1st Light Energy commercial teams to assist with monitoring installation and commissioning on new projects

  10. Supporting the ongoing development and improvement of the 1st Light Energy Customer Service team

MINIMUM QUALIFICATIONS (Education, Experience, Skills)

  • Extensive hands-on experience installing, maintaining, and troubleshooting PV systems in a leadership role
  • Comfortable in a fast paced field environment
  • Outstanding interpersonal and communication skills required (both written and verbal); particularly in a customer-facing environment
  • Excellent customer service skills required
  • NABCEP Certification strongly preferred
  • Journeyman Electrician's card or equivalent required to perform electrical work in the state of California
  • Greater trades experience in roofing or electrical a plus
  • Must have a minimum of two years of PV installation experience
  • Proficiency in installing all types of grid-tied inverters & able to work with various ground and roof mount racking systems
  • Understanding of the NEC codes that relate to PV installations
  • Must be very organized and be able to meet aggressive timelines
  • Willing to do residential, commercial & service work
  • Must have a valid driver's license with a clean driving record
  • All candidates must submit and be able to pass a background check and drug test
  • Must be able to climb ladders and stairs, lift 100 pounds, and must be able to work on your feet for long periods of time
  • Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
  • Experience with plumbing and HVAC highly desirable
  • Comfortable working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc)

Keywords: 1st Light Energy, Trenton , Solar Field Service Technician, Other , Hillsborough, New Jersey

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