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Human Services Coordinator

Company: The Salvation Army - NJ Division
Location: Trenton
Posted on: November 22, 2021

Job Description:

Essential Function The Human Services Coordinator functions as a representative of the local Salvation Army amongst community groups and events, identifies resources available for individuals and partnerships with other local organization to ensure a holistic approach to services rendered, and organizes staff meetings and volunteer groups for Corps programs or special events. The Coordinator will identify patterns in our services and strategize solutions to provide quality and dignifying service to our community. They will oversee the CaseManager and Programs Assistant, coordinate all community outreach, oversee case management, programs, services, and other human services operations at the Corps Center.Duties and Responsibilities The duties listed below are the primary duties of this position but are not all the duties that may be required.The Salvation Army reserves the right to change, reduce or expand the duties of this position at any time.Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.Specifically, the primary duties are:

  • Community Outreach *
    • Assist and represent The Salvation Army at regular countywide non-profit and/or organizational meetings/events, such as Mercer COAD, National Night Out, etc. to identify resources and referrals for individuals, share information of programs available at local Corps, and organize partnerships for programs or special events throughout the year.
      • Work alongside Corps Officer for seasonal programs such as Thanksgiving, Christmas Angel Tree and food/toy distribution, community BBQ, and backpack distribution.
        • Work directly with Officers for special events as needed.Staff Development & Management
          • Coordinate and facilitate routine staff and volunteer meetings, supervisions, and evaluations alongside Corps Officer.
            • Schedule staff trainings and workshops on a quarterly basis, or as needed.
              • Assist Corps Officers in overseeing volunteers, community service workers, and staff.
                • Keep accurate records of all volunteers, including Community Service Workers' files, and submit their paperwork on time.Programs & Services Management
                  • Supervise and coordinate current human services programs to ensure services are rendered according to the Salvation Army's standards and mission.
                    • Support Pathway of Hope Initiative alongside Case Manager by enrolling eligible families with children under 18 who are living in generational/chronic poverty and providing the above case management in conjunction with the Pathway of Hope policies and procedures.
                      • Build and maintain relationships amongst local organizations, and create partnerships for client/case referrals, special events, and seminars for community residents.
                        • Build, update, and maintain a directory of referral resources, contacts, and services using client database (Service Point).Case & Data Management
                          • Oversee clients' cases, enter data into client database, generate and keep a record of each case file, discuss client eligibility with Case Manager, and keep monthly statistic records.
                            • Work alongside Case Manger to assess Pathway of Hope cases and ensure best available solutions, resources, and/referral available on a case-by-case basis.
                              • Extract monthly reports from client database to identify patterns and recommend improvement of service.
                                • Place all food orders, submit reports on time, and handle all paperwork from the local Food Bank.
                                  • Create and maintain a community contacts resource database.Process & Procedures
                                    • Develop and maintain workflows and reporting procedures.
                                      • Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
                                        • Provide information by answering questions and requests from clients, staff, Officers, and volunteers.
                                          • Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies with Corps Officer's authorization, and verifying receipt of supplies.
                                            • General office duties pertaining to Corps as directed by Officers.
                                              • Other duties as assigned by supervisors.Qualifications
                                                • 4-year degree in Social Work or 2-year degree combined with experience.
                                                  • Master's Degree in Social Work preferred.
                                                    • Two years of experience in the field required.
                                                      • Bilingual (English/Spanish) required.
                                                        • Strong written and verbal communication skills.
                                                          • Must be proficient in Microsoft office (Word, Excel, PowerPoint, Outlook, Forms, Teams)
                                                            • Valid New Jersey Driver's License with clean driving record.
                                                              • Professional demeanor, organized, quick learner, good communication, and strong computer skills.
                                                                • Knowledgeable of Mercer County and community resources.
                                                                  • Strong interpersonal skills and ability to work as part of a team.
                                                                    • Ability to maintain confidentiality of interactions with clients and fellow employees.
                                                                      • Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
                                                                        • Good organization skills and timely follow up skills to ensure that any concerns are reported timely, clearly, and addressed in an appropriate time frame for overall cleanliness and safety.
                                                                          • Must understand and support the mission of The Salvation Army.Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:
                                                                            • Dental insurance
                                                                            • Employee assistance program
                                                                            • Flexible spending account
                                                                            • Health insurance
                                                                            • Health savings account
                                                                            • Life insurance
                                                                            • Paid time off
                                                                            • Professional development assistance
                                                                            • Retirement plan
                                                                            • Tuition reimbursement
                                                                            • Vision insuranceSchedule:
                                                                              • Day shift
                                                                              • Monday to FridayEducation:
                                                                                • Bachelor's (Preferred)Experience:
                                                                                  • Human Services: 2 years (Preferred)Language:
                                                                                    • Spanish (Required)License/Certification:
                                                                                      • Driver's License (Required)Work Location:
                                                                                        • One locationWork Remotely:
                                                                                          • NoWork Location: One location

Keywords: The Salvation Army - NJ Division, Trenton , Human Services Coordinator, Other , Trenton, New Jersey

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