TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Store Support Coordinator

Company: Synerfac
Location: Piscataway
Posted on: November 22, 2021

Job Description:

Store Support Coordinator:JOB SUMMARYThe Store Support Coordinator works directly with Retail when service is required on our product. Ensure customer satisfaction by meeting their expectations and providing the most accurate and up to date communication to the stores. Be able to fulfill commitments, communicate, and problem solve daily issues as it relates to Repairs/Client Care Services. Work within a team environment in order to provide excellent customer service. ESSENTIAL FUNCTIONS*Answer all incoming calls and email correspondence within a timely manner (24 hrs.) according to assigned regions by providing detailed and accurate answers to all inquiries. Follow-up with stores to provide status, where more research and/or analysis is required.*Troubleshoot, analyze, and research all issues or problems, sometimes requiring research to be conducted on the production floor. *Follow up with stores on daily estimates and/or pending repairs that have surpassed the seven day time limit allowed. *Act as back-up to the jewelry repairs function when needed*Update Repair Tracker at the end of each day to ensure stores have accurate information on repairs received.*Communicate to supervisor or manager's repetitive daily issues and or problems received from stores to seek improvement in necessary areas. *Assist the Product Assessment Specialists when necessary to process store shipments within the goal of 2.5 days of arrival. Monitor and follow closely customer service issues and update stores*Provide feedback on voice survey results and suggest action plan to supervisor where necessary*Record and keep track of returned quality issues (free of charge repairs) and advise the necessary departments*Coordinate activity related to on-site store trainings *Participate in improvement projects within the company *Perform other duties as assigned to meet the business objectives and goalsMINIMUM JOB REQUIREMENTS (Education, Knowledge, Skills, and Abilities)*Minimum Education required: High School Diploma or GED.*3 + years' experience in Customer Service or related position *Excellent verbal and written communication skills *Excellent organization and time management abilities*Ability to make sound business decisions in associated timeframes*Experience with Microsoft Office: Word, Excel, and PowerPoint*Must be able to work overtime as required by the demands of the business.*Must be able to travel domestically as required by the business*Must be able to accomplish multiple tasks and respond quickly and effectively to changes in priorities.Kim KrauszerSynerfac Technical StaffingPhone: 732-271-9333Fax: 732-271-9110kkrauszer@synerfac.comJob Requirements:MINIMUM JOB REQUIREMENTS (Education, Knowledge, Skills, and Abilities)*Minimum Education required: High School Diploma or GED.*3 + years' experience in Customer Service or related position *Excellent verbal and written communication skills *Excellent organization and time management abilities*Ability to make sound business decisions in associated timeframes*Experience with Microsoft Office: Word, Excel, and PowerPoint*Must be able to work overtime as required by the demands of the business.*Must be able to travel domestically as required by the business*Must be able to accomplish multiple tasks and respond quickly and effectively to changes in priorities.Kim KrauszerSynerfac Technical StaffingPhone: 732-271-9333Fax: 732-271-9110kkrauszer@synerfac.com

Keywords: Synerfac, Trenton , Store Support Coordinator, Other , Piscataway, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds