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IT Presales Specialist

Company: SHI International Corp.
Location: Somerset
Posted on: January 15, 2022

Job Description:

The Presales Licensing Specialist is the primary contact and dedicated resource for partners within the Modernized Billing Partner Team. This position supports the Sales organizations and a wide range of our company's top Tier 3 Emerging Partners as a generalist who will support in all ways from SLA (Service Level Agreements) to accounting resolutions to licensing through to deal registration. This individual will support daily sales requests, acting as a liaison between the partners' channel account manager and sales teams. This position will report to the Manager - Strategic Partners.Founded in 1989, SHI International is a global IT solutions provider, with a projected 2020 revenue of $11 billion. SHI currently has 5,000 employees worldwide.To learn more about SHI International Corp, visit our website: What SHI Can Offer:

World Class Facility includes on site gyms and cafeteriasOngoing opportunities for personal and professional growth and development due to our strong promote from within philosophyWork in an up-beat, creative, and fun environmentBenefits including medical, vision, dental, 401K, and flexible spendingInclude but not limited to :
  • Serve as the primary contact for select manufacturers/Partners in support of the company's entire sales organization.
  • Act as a "go-to" resource for the sales teams to answer product, program, contract, and other questions.
  • Maintain an understanding of how to navigate the partners' Partner Portal Pages to assist with quoting, deal registration, and general licensing guidelines.
  • Demonstrate a clear understanding of the auto renewal, subscription, and overage process for supported manufacturers and be able to communicate this process effectively
  • Manage necessary reporting for these partners on a daily/weekly basis
  • Maintain and further build the relationship with the Partner Channel Team
  • Manage the partner alias or team box for our partners within our SLAs
  • Submit and Manage Deal Registrations through CRM or in collaboration with the channel account manager
  • Stay up to date on technology trends in the market through continuous research
  • Keep current on partner programs, program changes, products, and general licensing models
  • Help facilitate a way to better manage any overage fees associated with partner
    • Bachelor's degree
    • Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred
    • A strong, dedicated work ethic focusing on the willingness to provide world class support
    • Experience working with software licensing
    • Proficiency with Microsoft Outlook, Word, Excel, and Powerpoint
      • Excellent Organization & Time Management Skills
      • Proven Communication both Written & Verbal
      • Ability to be the primary contact and resource
      • Ability to understand and assist in the partner portals
      • Ability to understand and coordinate renewal and overage opportunities
      • Ability to report and provide necessary data to team and partner
      • Ability to assist in resolutions of issues in orders and accounting
      • Ability to respond on a timely manner on all new requests
      • Strong Problem Solving & Conflict Resolution skills
      • Ability to work both independently and in a team environment
      • Ability to be proactive and research on staying up to date on licensing trends -
      • A strong, dedicated work ethic focusing on the willingness to provide world class support -
      • Ability to multitask - effectively balance short-term and long-term priorities
      • Ability to communicate comfortably and professionally with a wide variety of internal and external resources/contacts
      • Ability to work extended hours if asked
      • Ability to maintain partner sales certification
      • Proficiency with Microsoft Outlook, Word, Excel, and Powerpoint
        • FLSA: Exempt
        • Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
        • All New Hires will be required to submit proof that they will be fully vaccinated against COVID-19 by their start date as a condition of employment, subject to legally required accommodations

Keywords: SHI International Corp., Trenton , IT Presales Specialist, Other , Somerset, New Jersey

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