Customer Support Specialist- (APOC), Princeton, NJ
Posted on: January 15, 2022
Abbott is a global healthcare leader that helps people live more
fully at all stages of life. Our portfolio of life-changing
technologies spans the spectrum of healthcare, with leading
businesses and products in diagnostics, medical devices,
nutritionals, and branded generic medicines. Our 109,000 colleagues
serve people in more than 160 countries.
**Abbott Point of Care is a global leader in providing critical
medical diagnostic and data management products for rapid blood
analysis that are intuitive, reliable, and cost-effective. Our
i-STAT System is an advanced, portable diagnostic tool that
provides real-time, lab-quality results within minutes to
accelerate patient-care decision-making. The i-STAT System has the
industry's most comprehensive menu of tests in a single,
with-patient platform, including tests for blood gases,
electrolytes, chemistries, coagulation, hematology, glucose, and
cardiac markers. By delivering lab-quality results in minutes, our
i-STAT System fosters a collaborative, patient-centered environment
while driving improved operational performance.**
Our **Princeton, NJ Division Headquarter** has an opportunity for a
**Customer Support Specialist** . The Customer Support Specialist
will be part of a dynamic Customer Service team responsible for
delivering the highest quality customer service to Abbott Point of
Care international customers.
**WHAT YOU'LL DO**
+ Oversee all processes for the International Customer Service
+ Create and update SOPs
+ Lead export audits to ensure timely and accurate processing per
+ Establish and maintain metrics and reporting for international
customer service operations
+ Interface with Senior-level management in Finance, Commercial,
Supply Chain as well as with external partners
+ Monitor and adjust daily workload of the international team
+ Primary point of contact for all international escalations
+ Make sure imported/exported goods comply with government
+ Coordinate with logistics personnel, customs officers, and
clients to ensure goods arrive on time.
+ Analyze import/export processes to determine methods for
improving efficiency and reducing costs.
+ Classify goods being imported/exported according to customs
guidelines and obtain import/export licenses.
+ Responsible for arranging communications and shipments between a
sales group and its customers
**EDUCATION AND EXPERIENCE YOU'LL BRING**
+ Associate degree with comparable and relevant experience.
+ At least 6 years of relevant experience.
+ Strong interpersonal skills with the ability to professionally
interact with all levels of the organization. Position involves
frequent interface with Senior leaders.
+ Strong analytical and problem-solving skills.
+ Advanced Excel skills required.
+ Ability to work independently and as a team member.
+ Ability to prioritize; strong organizational and planning skills;
strong intellectual curiosity.
+ Ability and aptitude to provide solutions and contingency plans
through the comprehensive review of alternatives.
+ Ability to quickly learn the business and make recommendations
that will maximize profitability for the company and maintain
+ Bachelor's degree or equivalent experience preferred.
**WHAT WE OFFER**
At Abbott, you can have a good job that can grow into a great
career. We offer:
+ **Training and career development** , with onboarding programs
for new employees and tuition assistance
+ **Financial security** through competitive compensation,
incentives and retirement plans
+ **Health care and well-being programs** including medical,
dental, vision, wellness and occupational health programs
+ **Paid time off**
+ **401(k)** retirement savings with a generous company match
+ **The stability of a company** with a record of strong financial
performance and history of being actively involved in local
communities **Learn more about our benefits that add real value to
your life to help you live fully:** www.abbottbenefits.com
(http://www.abbottbenefits.com/pages/candidate.aspx) Follow your
career aspirations to Abbott for diverse opportunities with a
company that provides the growth and strength to build your future.
Abbott is an Equal Opportunity Employer, committed to employee
diversity. Connect with us at www.abbott.com , on Facebook at
www.facebook.com/Abbott and on Twitter @Abbott News and
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with
To request accommodation, please call 224-667-4913 or email
Keywords: Abbott, Trenton , Customer Support Specialist- (APOC), Princeton, NJ, Other , Princeton, New Jersey
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