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Customer Support Specialist- (APOC), Princeton, NJ

Company: Abbott
Location: Princeton
Posted on: January 15, 2022

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

**Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry's most comprehensive menu of tests in a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.**

Our **Princeton, NJ Division Headquarter** has an opportunity for a **Customer Support Specialist** . The Customer Support Specialist will be part of a dynamic Customer Service team responsible for delivering the highest quality customer service to Abbott Point of Care international customers.


+ Oversee all processes for the International Customer Service team

+ Create and update SOPs

+ Lead export audits to ensure timely and accurate processing per schedule

+ Establish and maintain metrics and reporting for international customer service operations

+ Interface with Senior-level management in Finance, Commercial, Supply Chain as well as with external partners

+ Monitor and adjust daily workload of the international team

+ Primary point of contact for all international escalations

+ Make sure imported/exported goods comply with government regulations.

+ Coordinate with logistics personnel, customs officers, and clients to ensure goods arrive on time.

+ Analyze import/export processes to determine methods for improving efficiency and reducing costs.

+ Classify goods being imported/exported according to customs guidelines and obtain import/export licenses.

+ Responsible for arranging communications and shipments between a sales group and its customers



+ Associate degree with comparable and relevant experience.

+ At least 6 years of relevant experience.

+ Strong interpersonal skills with the ability to professionally interact with all levels of the organization. Position involves frequent interface with Senior leaders.

+ Strong analytical and problem-solving skills.

+ Advanced Excel skills required.

+ Ability to work independently and as a team member.

+ Ability to prioritize; strong organizational and planning skills; strong intellectual curiosity.

+ Ability and aptitude to provide solutions and contingency plans through the comprehensive review of alternatives.

+ Ability to quickly learn the business and make recommendations that will maximize profitability for the company and maintain customer loyalty.


+ Bachelor's degree or equivalent experience preferred.


At Abbott, you can have a good job that can grow into a great career. We offer:

+ **Training and career development** , with onboarding programs for new employees and tuition assistance

+ **Financial security** through competitive compensation, incentives and retirement plans

+ **Health care and well-being programs** including medical, dental, vision, wellness and occupational health programs

+ **Paid time off**

+ **401(k)** retirement savings with a generous company match

+ **The stability of a company** with a record of strong financial performance and history of being actively involved in local communities **Learn more about our benefits that add real value to your life to help you live fully:** ( Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on Twitter @Abbott News and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email

Keywords: Abbott, Trenton , Customer Support Specialist- (APOC), Princeton, NJ, Other , Princeton, New Jersey

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