Front Desk Clerk
Company: Sonesta International Hotels
Location: Princeton
Posted on: May 14, 2022
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Job Description:
The Guest Services Agent (GSA) is responsible for consistently
delivering results that contribute to the mission and overall
success of the hotel by accomplishing performance objectives
covering the front desk and is support for the Operations Manager.
The GSA serves as the point person with regard to the Front Desk
technology systems and in-house guest relations during their shift.
The GSA is first point of contact and therefore represents the
brand as all guests enter the hotel.DUTIES AND RESPONSIBILITIES:?
Deliver on the promise of Sonesta Service in all interactions with
guests and clients according to the Sonesta G.U.E.S.T. standards.?
Register guests, issue room keys, and provide information on hotel
services and room location. Answer phones in a prompt and courteous
manner.? Accurately process all cash and credit card transactions
in accordance with established procedures including but not limited
to posting all charges, completing cashier and other reports,
preparing deposit, and counting/ securing assigned bank.?
Responsible to maintain the security of cash, credit card
transactions, and guest information.? May routinely book guest
reservations for individuals and/or groups that are requested
either by phone or from within the hotel; process cancellations,
revisions, and information updates on changes. Up-sell rooms where
possible to maximize revenue.? Follow the overall seasonal demand
reservation strategy as communicated by the hotel management team
with regard to room type and length of stay pricing.? Promote
teamwork and quality service through daily communication and
coordination with other shifts and departmental management.?
Service the shoppe and the pour by ensuring guests receive the
service and products offered by the hotel. Follow all local laws
with regard to alcoholic beverage sales.? Ensure guest special
requests are fulfilled and proper delivery of guest services is
delivered.? Issue, control and release guest safe-deposit boxes.?
Comply with federal, state and local laws regarding health, safety,
and alcohol services.? Perform other duties as assigned.Sonesta
recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We
offer a variety of benefits to our employees including: Medical,
Dental and Vision Insurance, Health Savings Account with Company
Match, 401(k) Retirement Plan with Company Match, Paid Vacation and
Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid
Parental Leave, Company Paid Life Insurance, Company Paid Short
Term and Long Term Disability Insurance and Various Employee Perks
and Discounts.We are an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, national origin, religion, age, color, sex, sexual
orientation, gender identity, disability, or protected veteran
status, or any other characteristic protected by local, state, or
federal laws, rules, or regulations.
Keywords: Sonesta International Hotels, Trenton , Front Desk Clerk, Other , Princeton, New Jersey
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