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Service Coordinator/ Dispatch

Company: Binsky
Location: Piscataway
Posted on: May 14, 2022

Job Description:

Job Description Salary: Who We Are Binsky, a large-scale mechanical contracting and service provider is seeking a Service Coordinator/ Dispatch. Why We Need You We need talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed Role Binsky, a premier large scale mechanical contracting and service provider located in Central NJ is seeking a Dispatch/ Service Coordinator. This full time position includes customer communication, planning, dispatch and related Service Coordinator tasks in a fast-paced, dynamic and goal-oriented environment. Responsibilities Communicate with external/internal customers as well as field technicians Develop a strong knowledge of BuildOps software program Develop a detailed understanding of all commercial service and plumbing technicians skill sets Generate, prioritize, schedule, and dispatch service orders to technicians Monitor and update status on all active service orders Close all completed calls by the end of each day. Scan service tickets and save to the service order file room Ensure that follow-up forms and requests are scanned and distributed to the estimating department Be sure all labor is entered and coded properly Verify labor hours are submitted for all technicians each morning for the prior day Before leaving each day make sure every tech has a job released on the GE dispatch board for the next day Give out purchase orders as required Coordination of phone call coverage with fellow dispatchers during lunch hours Ensure that PMA work is executed as scheduled and that only emergency jobs interrupt scheduled work Skills Proficient in managing multiple tasks and prioritizing work in a dynamic environment with exceptional follow-through abilities Strong and well developed written and verbal communication skills and above average people skills Team player with the ability to build and cultivate superior customer service Maintain positive relationships with internal and external contacts while strengthening our relationships between our Brand and audience Efficient computer skills with knowledge of Microsoft Office and aptitude for learning internal systems, applications and work flow of the department Qualifications Minimum Associate---s Degree. 1-3 years--- experience in service coordination or equivalent. Experience in working effectively under pressure and handling situations in a professional and calm manner. What We Offer Full benefits 401k with company contribution 8 paid holidays/ year Paid time off A family. This is last on the list because it---s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You---ll come to love our company gatherings, and you---ll build life-long friendships at Binsky Binsky values the well-being of its employees and offers competitive wages and a range of benefits. Binsky is an EOE. This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or require that other different tasks are performed as circumstances change.

Keywords: Binsky, Trenton , Service Coordinator/ Dispatch, Other , Piscataway, New Jersey

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