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IT Service Coordinator

Company: Integris
Location: Cranbury
Posted on: May 16, 2022

Job Description:

Job Description At Integris, believe in spoiling our clients. That begins with our dedication to hire and cultivate the most talented individuals in the industry. Our people are technically exceptional, resourceful and thrive in collaborative environments focused on efficient problem solving. Most importantly --- our team members have a common core centered on "wowing" clients and coworkers as to how helpful we can be, with a passionate focus on making a positive impact. If this is the sort of culture you look for in an organization, we want you as a part of our team. Team member qualities that contribute to our company culture: sweating the small stuff, obsessing about your reputation, teamwork, attention to detail, professional, personable and balanced, not-weird, excellent communication skills, giving, shows that awesome ability to be open to learning new things and respects the direct relationship between achieving our common goal and the discovery of one---s potential. We pride ourselves on providing cutting edge, comprehensive and informed computer services to our clients and know the only way to make that happen is to cultivate a diverse and talented team focused on that very goal. Responsibilities: Provide assistance to all technical staff. Manage service boards Prioritize and assign all tickets as they come into the service boards. Handle calls and data entry to create tickets. Investigate and gather information to create tickets. Works constantly to ensure tickets are updated and addressed before 4-hour SLA to clients. Answer phones with a positive upbeat attitude Great multitasker. Work with Centralized Services to minimize noise and redundancy. Train early and late shift to monitor service boards effectively. Monitor calendar to ensure tickets are assigned to staff that are in the office, not remote staff. Requirements: Must pass dispatch training in ConnectWise Must have great communications skills Must be a good listener Understands urgency, attention to detail and communication Time management and organization skills Familiarity with RMM platforms and ticketing systems is not mandatory, but very much welcome

Keywords: Integris, Trenton , IT Service Coordinator, Other , Cranbury, New Jersey

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