Operations Customer Support

Company: Lingraphica
Location: Princeton
Posted on: June 24, 2022

Job Description:

Job Description Company Description

If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we'd like to hear from you!

Lingraphica -is a mission-driven organization who provides speech-generating devices to -help improve communication, speech, and quality of life for people with aphasia. - We -look for candidates who enjoy -working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.
Job Description

Purpose:
The Operations Customer Support (internally called Operations Generalist)---provides -broad, foundational support to the Operations team in -pursuit of its goals and mission. -This position performs tasks in each of the core functions of the Operations team: Shipping and Fulfillment, Manufacturing, Inventory Management, and Device Customization. Additionally, the Operations Generalist actively contributes to the broader goals of Lingraphica through projects and workgroups. The Operations Generalist is expected to bring a learning mindset, demonstrate a desire for growth, and the ability to -work -collaboratively -and think independently.
Essential Duties & Responsibilities:
Learns -all key functions of the Operations Team -and -provides -support where needed
Assists the Fulfilment Specialists with all shipping tasks
Utilizes HubSpot CRM to fulfill shipping request tickets
Performs Quality Control checks on all devices -prior to -shipping
Receives, -sanitizes, and -checks in all -loaner -devices upon return from the field
Works closely with the Manufacturing Specialists -to -manufacture new devices according to established processes
Receives new inventory and preps batches under the direction of the Supply Chain Manager
Monitors inventory levels of loaner and sale hardware and communicates -shortages to Supply Chain Manager
Assists with Customization and recalling loaners as needed
Monitors internal Lingraphica Slack channels for Operations related requests and responds in a timely and professional manner
Proactively -engages in -ongoing process improvement
Meets or exceeds Operations team goals and metrics; Uses reports and audits to track productivity
May be -required -to perform other duties as assigned
Qualifications

Education & -Experience
High School Diploma or GED, Bachelor's Degree preferred
1 year of related office, retail, or service industry experience
Knowledge, Skills & Abilities

We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.
Strong time management skills -required
Strong sense -of urgency
Ability to quickly adapt to shifting departmental and company needs
Ability to multi-task
Good communication -skills
Professional demeanor

Additional Information

Work Environment & Physical Demands
Work environment -is that of a typical office environment. - -Noise level is low to moderate. - -Limited remote work may be available, 90% of this job is onsite.
Must be able to operate a computer---with or without -a reasonable -accommodation. - Must be able to lift and carry up to 50 -lbs. -Position requires lifting overhead, twisting, -bending and squatting to lift boxes -or office equipment.
Travel

This position is located in our Princeton, NJ office. No travel required; Limited remote work may be available; The majority of your workweek will be onsite.
Accommodations
To perform this job successfully, an individual must be able to perform each -essential duty -and physical demand -satisfactorily. The requirements listed -above -are representative of the knowledge, skills, and/or---abilities---and physical demands -required. Reasonable -accommodations -may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionar-- al gobierno federal la informaci--n de su Formulario I-9 para confirmar que usted est-- autorizado para trabajar en los EE. UU.

Keywords: Lingraphica, Trenton , Operations Customer Support, Other , Princeton, New Jersey