Operations Customer Support
Posted on: June 24, 2022
Job Description Company Description
If you are a dedicated professional who loves what you do, likes
having fun at work, and proactively solves challenges, we'd like to
hear from you!
Lingraphica -is a mission-driven organization who provides
speech-generating devices to -help improve communication, speech,
and quality of life for people with aphasia. - We -look for
candidates who enjoy -working in a fast-paced, goal-oriented
environment, and who share our commitment to helping individuals on
their aphasia journey.
The Operations Customer Support (internally called Operations
Generalist)---provides -broad, foundational support to the
Operations team in -pursuit of its goals and mission. -This
position performs tasks in each of the core functions of the
Operations team: Shipping and Fulfillment, Manufacturing, Inventory
Management, and Device Customization. Additionally, the Operations
Generalist actively contributes to the broader goals of Lingraphica
through projects and workgroups. The Operations Generalist is
expected to bring a learning mindset, demonstrate a desire for
growth, and the ability to -work -collaboratively -and think
Essential Duties & Responsibilities:
Learns -all key functions of the Operations Team -and -provides
-support where needed
Assists the Fulfilment Specialists with all shipping tasks
Utilizes HubSpot CRM to fulfill shipping request tickets
Performs Quality Control checks on all devices -prior to
Receives, -sanitizes, and -checks in all -loaner -devices upon
return from the field
Works closely with the Manufacturing Specialists -to -manufacture
new devices according to established processes
Receives new inventory and preps batches under the direction of the
Supply Chain Manager
Monitors inventory levels of loaner and sale hardware and
communicates -shortages to Supply Chain Manager
Assists with Customization and recalling loaners as needed
Monitors internal Lingraphica Slack channels for Operations related
requests and responds in a timely and professional manner
Proactively -engages in -ongoing process improvement
Meets or exceeds Operations team goals and metrics; Uses reports
and audits to track productivity
May be -required -to perform other duties as assigned
Education & -Experience
High School Diploma or GED, Bachelor's Degree preferred
1 year of related office, retail, or service industry
Knowledge, Skills & Abilities
We are looking for a self-motivated individual with strong teamwork
skills, excellent verbal and written communication skills, and a
desire to continually grow and expand their knowledge.
Strong time management skills -required
Strong sense -of urgency
Ability to quickly adapt to shifting departmental and company
Ability to multi-task
Good communication -skills
Work Environment & Physical Demands
Work environment -is that of a typical office environment. - -Noise
level is low to moderate. - -Limited remote work may be available,
90% of this job is onsite.
Must be able to operate a computer---with or without -a reasonable
-accommodation. - Must be able to lift and carry up to 50 -lbs.
-Position requires lifting overhead, twisting, -bending and
squatting to lift boxes -or office equipment.
This position is located in our Princeton, NJ office. No travel
required; Limited remote work may be available; The majority of
your workweek will be onsite.
To perform this job successfully, an individual must be able to
perform each -essential duty -and physical demand -satisfactorily.
The requirements listed -above -are representative of the
knowledge, skills, and/or---abilities---and physical demands
-required. Reasonable -accommodations -may be made to enable
individuals with disabilities to perform the essential
To learn more about Lingraphica, visit: www.lingraphica.com!
This Organization Participates in E-Verify and will provide the
federal government with your Form I-9 information to confirm that
you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionar-- al gobierno
federal la informaci--n de su Formulario I-9 para confirmar que
usted est-- autorizado para trabajar en los EE. UU.
Keywords: Lingraphica, Trenton , Operations Customer Support, Other , Princeton, New Jersey
Didn't find what you're looking for? Search again!