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User Engagement Liaison

Company: Medasource
Location: Raritan
Posted on: June 24, 2022

Job Description:

Title: User Engagement LiaisonContract Duration: 12+ MonthsServices Overview:This service primarily supports the Program Management and Platform Operations team with user engagement, change management, and business advisory activities. The service will be required to provide Process, Change Management, Training, and Communication expertise required for the Data Platforms and Privacy group and will be a point of contact as assigned for cross-functional teams involved in managing these projects. This service is expected to maintain an awareness of industry benchmarks and evaluate innovative new approaches to ensure the client's Data Science platform operations processes are at the 'best practice' level of performance.Position Description:The Data Science User Engagement Liaison is accountable to drive user engagement strategy across various Therapeutic Areas, as well provide insights into program execution. Key responsibilities include participation in activities to increase, improve or upgrade user adoption of applicable systems and tools. The Data Science User Engagement Liaison will support systems and tools developed or owned by the client's Data Science organization and promote adoption and use by cross-functional areas. Embedded within the Data Platforms and Privacy group, the Data Science User Engagement Liaison will act as a translator for various business functions. Key Responsibilities and Deliverables:

  • Services rendered will adhere to applicable standard operating procedures (SOPs), work instructions (WIs), policies, local regulatory requirements, etc.
  • Responsible for the coordination of business engagement and user requirement definitions for specific projects, platforms, and tools as assigned
  • Act as a contact point between the client's business partners (Global Development, TAs, etc.) and the client's Data Science teams
  • Work collaboratively with the client's other organizations as necessary (TAs, EBIS, IDAR, Quantitative Sciences, etc.)
  • Gather and document user requirements for products being built, refined, enhanced, or purchased as assigned
  • Contribute to the development of standardized processes and procedures for Data Science operations and platform support
  • Provide support to optimize and maintain high-quality processes embedded and standardized across all the respective functional groups
  • Provide support to define, maintain and conduct optimal department-wide Training Strategy, covering all functional activities, technologies, processes, tools, and data sets as assigned for all team members
  • Help to drive functional area Communications Strategy, including change management activities, management of outward-facing portals, and establishment of Champion Networks
  • Maintain a close relationship with cross-functional stakeholders, and maintain an awareness of current issues in the department
  • Serve on projects to streamline workflows within the functional area as assigned
  • Make significant and creative contributions to overall user engagement materials including presentations, guides, portals, slide decks, etc.
  • Understand and conceptualize business requirements, user needs, user engagement, demos, roadshows, etc.
  • Work in collaboration with leadership to create, execute and align the strategy for the rollout of new systems and toolsQualifications:
    • Bachelor's degree (University degree) or equivalent education / relevant experience required
    • At least 2 years of operational experience with a pharmaceutical company or life sciences company is required
    • A minimum of 2 years of professional experience in bioinformatics, epidemiology, statistical analysis, Real World Evidence (RWE), or a related discipline is required
    • The ability to apply a technical informatics lens to clinical functions is required
    • Strong project management skills and presentation skills are required
    • Comfort in delivering clear and concise instructions and training to groups of audiences from line level to senior leadership staff is required
    • Proficiency in computer applications such as the MS Office suite is required
    • Strong written and verbal communication skills are required
    • Experience in working in a matrix global environment is preferred
    • A good understanding of the therapeutic areas where the client is involved is preferred

Keywords: Medasource, Trenton , User Engagement Liaison, Other , Raritan, New Jersey

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