IT Lead Service Transition
Company: J&J Family of Companies
Location: Raritan
Posted on: August 7, 2022
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Job Description:
Johnson & Johnson Technology Services (JJTS) is recruiting for
an IT Lead Service Transition role supporting CMD Business Services
for North America. The position will be located in Raritan, NJ
Caring for the world, one person at a time has inspired and united
the people of Johnson & Johnson for over 125 years. We embrace
research and science -- bringing innovative ideas, products and
services to advance the health and well-being of people. With $82.1
billion in 2020 sales, Johnson & Johnson is the world's most
comprehensive and broadly based manufacturer of health care
products, as well as a provider of related services, for the
consumer, pharmaceutical, and medical devices markets. Employees of
the Johnson & Johnson Family of Companies work with partners in
health care to touch the lives of over a billion people every day,
throughout the world. If you have the talent and desire to touch
the world, Johnson & Johnson has the career opportunities to help
make it happen. Thriving on a diverse company culture, celebrating
the uniqueness of our employees and committed to inclusion. Proud
to be an equal opportunity employer. This exciting opportunity will
reside in TS-ERP organization. This role will work with the Sr
Manager, CMD-SAP Services. In this role, the Service Transition
lead will support Change Management, Release Management and
Production Transition for their application or portfolio of
application(s) expedited recovery of services required by the
business in the case of disruption. Individual will ensure that new
changes to the IT environment are properly reviewed to maximize
availability for business users and limit service disruption. Key
Responsibilities: Change Management Ensure that changes are
recorded, evaluated, authorized, prioritized, planned, tested,
implemented, documented, and reviewed in a controlled manner.
Release Management Contribute to testing and control the movement
of releases into test and live environments. Ensure that the
integrity of the production environment is protected and that the
correct components are released. Contributes to the Release
Management Lifecycle (Review & Validate Release, Plan, Build &
Configure, Test & Accept, Plan Deployment, Perform Operational
Readiness, Deploy) Responsible for later phases of Release
Management Lifecycle (Go-Live, Manage Warranty Support) Production
Transition Works in conjunction with Application Development team
and contributes to specific phases within the Production Transition
Lifecycle (Define Service Transition Strategy & Approach, Define
Service Transition Lifecycle Stages, Prepare for Service
Transition, Plan & Coordinate Service Transition, Provide Service
Transition Process Support) Knowledge Management Ensure recommended
knowledge is published prior to service transition Continuous
Service Improvement Utilize KPIs and change and release metrics to
identify service improvement opportunities and initiate action
Every day, this role will provide you the opportunity to:
Keywords: J&J Family of Companies, Trenton , IT Lead Service Transition, Other , Raritan, New Jersey
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