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IT Lead Service Transition

Company: Johnson & Johnson
Location: Raritan
Posted on: August 8, 2022

Job Description:

Johnson & Johnson Technology Services (JJTS) is recruiting for an IT Lead Service Transition role supporting CMD Business Services for North America. The position will be located in Raritan, NJ Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and sciencebringing innovative ideas, products and services to advance the health and well-being of people. With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. This exciting opportunity will reside in TS-ERP organization. This role will work with the Sr Manager, CMD-SAP Services. In this role, the Service Transition lead will support Change Management, Release Management and Production Transition for their application or portfolio of application(s) expedited recovery of services required by the business in the case of disruption. Individual will ensure that new changes to the IT environment are properly reviewed to maximize availability for business users and limit service disruption. Key Responsibilities: Change Management Ensure that changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner. Release Management Contribute to testing and control the movement of releases into test and live environments. Ensure that the integrity of the production environment is protected and that the correct components are released. Contributes to the Release Management Lifecycle (Review & Validate Release, Plan, Build & Configure, Test & Accept, Plan Deployment, Perform Operational Readiness, Deploy) Responsible for later phases of Release Management Lifecycle (Go-Live, Manage Warranty Support) Production Transition Works in conjunction with Application Development team and contributes to specific phases within the Production Transition Lifecycle (Define Service Transition Strategy & Approach, Define Service Transition Lifecycle Stages, Prepare for Service Transition, Plan & Coordinate Service Transition, Provide Service Transition Process Support) Knowledge Management Ensure recommended knowledge is published prior to service transition Continuous Service Improvement Utilize KPIs and change and release metrics to identify service improvement opportunities and initiate action Every day, this role will provide you the opportunity to: Work directly with Business partners/ Technology Product Owners / developers/SaaS vendors/architects to drive solutions to build stronger more reliable SAP applications Engage in and improve our SAP Services applications - design, deployment, operation, automation and continuous improvement. Work to keep revenue and reputation-critical systems highly available and reliable by measuring and monitoring availability, performance and overall system health. Perform Production Readiness reviews and ensure operational resource capacity based on business criticality of the application. Interact with technologists around the world building global and regional services and relationships with some of the most passionate, dedicated, and caring individuals in the world. QualificationsEducation: Bachelor's degree in Information Systems or Computer Science required Experience and Skills: Required: Minimum of 5 years of IT experience required supporting SAP enterprise applications like ECC, BW, NGW, FIORI, SOLMAN, GRC, Monitoring, Corporate Financial system and collaborating with key stakeholders in a diverse global environment Experience working in SAP Platform Services - Operational Support, Infrastructure knowledge, Capacity, License & Release Management Expertise in ITIL processes (incident management, change, problem, release management) Experience to lead and manage vendor partners Manage high-performance team, focused attention to performance metrics, procedural guidance and continuous process improvement Experience in Scrum, Agile methodology concepts Focus on business outcomes, strategic thinker with ability to prioritize team goals and activities Demonstrated ability to work independently and manage multiple projects simultaneously in a fast- paced environment Preferred: Work directly with Business partners/ Technology Product Owners developers/SaaS vendors/architects to drive solutions to build stronger more reliable applications Perform Production Readiness reviews and ensure operational resource capacity based on business criticality of the application Strong communications verbal & written; creating sound arguments; or to adequately represent both business and IT implications during a Major Service Disruption Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit Primary LocationUnited States-New Jersey-Raritan-1003 US HIghway 202OrganizationJohnson & Johnson Services Inc. (6090)Job FunctionInfo TechnologyRequisition ID2206049390W

Keywords: Johnson & Johnson, Trenton , IT Lead Service Transition, Other , Raritan, New Jersey

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