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Policy and Procedure Specialist

Company: Maximus
Location: Trenton
Posted on: September 22, 2022

Job Description:

Maximus is seeking a Policy and Procedure Specialist. The Policy and Procedure Specialist is responsible for developing and maintaining all policy, procedure, and work instruction documents consistent with all applicable program guidelines. Primary Responsibilities:

  • Develop, document, and maintain an effective set of policies and procedures consistent with project/program guidelines; remain current on policies and procedures for assigned business area(s)
  • Interface with management, clients and/or internal change management team to determine appropriate policy and procedure standard requirements
  • Perform research and analyze reports in order to recommend changes to policies and procedures; may conduct a gap analysis to determine effectiveness of documents
  • Assist with training staff on the policies and procedures for the purpose of achieving and maintaining quality program goals
  • Assist with the development and execution of internal audits; provide support on external audits Job Requirements:Minimum Requirements:
    • Bachelor's Degree from an accredited college or university
    • 3-5 years of relevant experience
    • Experience with business writing
    • Experience with MS Office programs, including Word and Excel
    • SharePoint knowledge is preferred
    • Knowledge Management System experience (such as Panviva for example) a plus
    • Excellent organizational, written and verbal communication skills
    • Ability to work independently and demonstrate initiative
    • Understanding of systems and quality principles
    • Call center knowledge a plus

Keywords: Maximus, Trenton , Policy and Procedure Specialist, Other , Trenton, New Jersey

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