TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Customer Service Specialist

Company: Staffing Now
Location: Cranbury
Posted on: September 24, 2022

Job Description:

Our client, a manufacturing company in Cranbury, NJ, is seeking a Customer Service Account Specialist for their busy corporate accounts team. This is an onsite, direct-hire position paying between $50k and $55k.Major Duties and Responsibilities include, but are not limited to:

  • Manage customer account inquires via email and telephone
  • Respond promptly to customer inquiries and obtain all relevant information with regards to shortages, damages, credits and returns per our agreed procedures
  • Process orders transmitted via RepTime/MarketTime, fax, EDI and customer portals the same day as received
  • Apply Sales Program policies and deal sheet criteria to orders & resolve discrepancies with sales representatives and/or customer
  • Process additions and cancellations using various customer portals & record details of actions taken.
  • EDI: Must be able to read, interpret and clear errors from EDI workflow and release orders to warehouse based on customer ship windows and expectations. Monitor the routing & shipping to ensure orders are meeting ship/cancel windows. Sending/Resending EDI Invoices & ASN's
  • Must have advanced knowledge of SAP Sales Document module including creating/manipulating SAP reports and variants. Saving reports from SAP to Excel, entering orders, creating "ship to's" in SAP and maintaining EDI tables in SAP on key accounts
  • Process FOB Container orders to ship directly from Germany to our FOB customers. Act as liaison between Germany and our customers with respect to ship dates, tracking information and invoicing.
  • Review vendor guidelines on yearly basis and keep all departments informed of updates. All information and guidelines to be saved and maintained in "vendor documentation" file
  • Maintain account profiles
  • Process returns and credits accordingly and in a timely manner.
  • Provide proof of delivery for claims to A/R Department for unpaid invoices
  • Take ownership of customer issues and follow problems through to resolution
  • Ensure service quality standards and customer expectations are consistently being met.
  • Special projects and duties as assigned Qualifications:
    • Strong Customer Service mindset with a passion for delighting both internal and external customers
    • Proven Team Player
    • Excellent working knowledge of SAP with a solid foundation in SAP Reporting and EDI transactions and tables
    • Proficiency in Microsoft office applications including Excel & Word. MUST be able to use VLOOKUP function in Excel
    • Excellent analytical aptitude with a proven ability to analyze/interpret data
    • Well organized, methodical thinker with creative problem solving skills
    • Ability to work in a fast paced changing environment and handle multiple priorities simultaneously
    • Exceptional written and verbal communication skills
    • Strong attention to detail and accuracy
    • Minimum of 5 Years of relevant experience in a professional B2B customer service environment
    • Must be able to work overtime as needed to complete EDI requirements, or as needed in other Customer Service areas
    • Will be cross trained to process all customer accounts in order to assist and provide backup when needed

Keywords: Staffing Now, Trenton , Customer Service Specialist, Other , Cranbury, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds