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Systems Training Specialist

Company: Demant
Location: Somerset
Posted on: November 25, 2022

Job Description:

*Demant is a leading international hearing healthcare company that develops, produces and sells hearing solutions, accessories, diagnostic instruments and personal communication. The group operates in a global market with own companies in more than 30 countries and employees exceeding 14,000 and revenues of well over 2 billion USD. Demant has a strong presence in the US market and is looking for outstanding passionate talent committed to the goals and mission of the company. As one of the global market leaders in the hearing health care field, opportunities exist in many of our businesses, shared services as well as new ventures and projects. Group companies collaborate in many areas, and also share resources and technologies.*
The Systems Training Specialist is responsible for creating and delivering training on organization-wide systems, including but not limited to Salesforce, Navision ERP and our proprietary eCommerce platform. This individual will onboard new hires and support new system rollouts or ongoing technology updates by ensuring that employees are proficient in optimizing these systems in their work. The Systems Training Specialist partners with our Customer Service management team to effectively onboard new customer service representatives. Trainings will be conducted via a combination of webinar and in person at the corporate headquarters.
A strong candidate is someone with proven skills in creating and delivering systems training in both small and large group settings in multi-media formats. This candidate collaborates effectively with diverse stakeholders to identify skill gaps, evaluate training effectiveness and design appropriate training curriculum. An ideal candidate is someone who meets the above criteria and has prior experience working in a high-volume Call Center.

* Is solely responsible for conducting training for new employee onboarding, from development to implementation and evaluation, focusing especially on customer service phone systems.
* Schedules/Trains ongoing skill development training sessions in company-wide systems such as Salesforce for all staff.
* Has the authority to create and maintains training materials and job aids according to system requirements in multi-media formats.
* Evaluates new employee technical skills and identifies areas needing improvement.
* Is responsible for making decisions on all systems training materials and sessions including course content and objectives, and shares schedules and agendas ahead of sessions.
* Determines overall effectiveness of programs and training by listening to feedback and has the authority to make improvements as sees fit.
* Provides reports on training completion, issues, and absences, and has the authority to take corrective actions where applicable.
* Maintains technical knowledge by attending educational workshops and reviewing publications.
* Measures the effectiveness and impact of training and manages the data to continuously improve training program and delivery.
* May perform additional miscellaneous tasks/projects as directed by manager.

* Bachelor's degree with 3 years of relevant experience, or equivalent combination of education and experience.
* Strong experience with a variety of Call Center, IT and CRM systems such as Salesforce, Cisco and Call center phone systems,
* Proficiency with Microsoft Office Suite.
* Experience delivering training in multimedia formats such as Webinars and in person settings with both small and large groups.
* Able to communicate information clearly to facilitate effective learning.
* Communicates and facilitates discussions related to resolution of technical issues associated with computerized systems
* Possess extreme attention to detail; is thorough, accurate and organized.
* Proven ability to manage multiple projects or priorities simultaneously.
* Strong teaching and mentoring abilities with great communication, organization and interpersonal skills.
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Location: 580 Howard Avenue, Somerset, NJ 08873

Location: 580 Howard Avenue, Somerset, NJ 08873

Job Type: Full-time%58047475%

Keywords: Demant, Trenton , Systems Training Specialist, Other , Somerset, New Jersey

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