Product Specialist (Architectural Louvers, Grilles/Shading %26 Explovent)
Company: Construction Specialties
Location: Lebanon
Posted on: January 25, 2023
Job Description:
Construction SpecialtiesOUR COMPANY IS AN EQUAL OPPORTUNITY
EMPLOYER THAT DOES NOT DISCRIMINATE ON THE BASIS OF AN INDIVIDUAL'S
RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, DISABILITY,
VETERAN'S STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL,
STATE OR LOCAL LAWConstruction Specialties, Inc. Founded in 1948,
Construction Specialties (CS) is a specialty building products
manufacturer. CS provides solutions to building challenges that
architects, designers, building owners, facility managers, and
contractors face every day. Since inventing the first extruded
louver, CS has become a global leader in all our product
categories. Our products are a part of some of the most iconic
buildings around the world-from the world's tallest tower, Burj
Khalifa in Dubai, to the Oculus at the World Trade Center Transit
Hub in Manhattan. If you want to work in an inspiring atmosphere
and collaborate with customers and colleagues to solve challenges,
we're the right place for you. CS: Making Buildings Better - SCOPE
OF POSITION: The Product Specialist is the product expert, coach
and strategist connecting the Business Unit to its markets through
sales representatives. This position requires close interaction
with marketing communications, customers, influencers and the
representative (sales) network to make it easier for sales
representatives to sell. Duties include converting knowledge gained
from research, training and relationships into positioning for
products in our markets. Success is measured through generation of
exceptional bookings volumes, profitability and market share
metrics in each territory.. This position supports our LGSE
business unit (Architectural Louvers, Grilles/Shading and
Explovent). Qualified candidates must have commercial construction
sub-contractor experience. ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions,
including but not necessarily limited to the following:
- Collaborates with representatives to implement Business Unit
product marketing strategies and develop mutual action plans for
individual territories.
- Considers marketing mix elements price, product, distribution,
promotion and relationships to contribute to the development and
execution of strategies for broad and specific markets.
- Serves as the subject matter expert for not only Construction
Specialties' products, services and strategies, but also those of
competitors to attract new and retain existing customers.
- Collaborates with internal teams to overcome obstacles with key
projects, customers and accounts to assist representatives in
closing business.
- Coaches and collaborates with representatives on selling and
pricing strategies that yield superior profitability and customer
experience while delivering maximum potential volume from target
jobs.
- Depending on the Business Unit structure, may be required to
answer inquiries from customers, sales reps and architects
concerning price, application of products, technical product
information and commissions/overages. Provides guidance and
assistance to customers and sales reps in oral or written
form.
- When sales support cannot get resolution, handles
customer/sales rep complaints and problems with accounts and
products as they relate to pre-sales issues, and tries to resolve
them as quickly and efficiently as possible. Includes record
research, investigation, policy interpretation and adjustment or
correction.
- Contributes to the planning and implementation of sales
enablement tools and marketing communications programs that align
with customer buying processes and deliver value to both customers
and the representatives.
- Travels as necessary to representative territories to coach and
educate representatives, assist in the delivery of presentations,
help develop key relationships and collect market
intelligence.
- Provides feedback to Product Marketing on the effectiveness of
strategies and tools. If improvement is needed, contributes to
solutions.
- Provides product expertise and contributes to strategic
direction, through the Product Marketing, to set and execute
effective marketing communications goals and objectives.
- Provides market insights such as customer need and pain point
identification to assist strategic marketers and product managers
in identification of opportunities for future products, services
and markets that align with CS' mission, vision and values.
- Provides market insight on improvements or discontinuations to
the existing product mix.
- Participates in and represents CS at industry conferences,
trade shows, industry association chapter meetings and seminars to
develop relationships with customers, thought leaders and
influencers to keep abreast of market trends and customer pain
points.
- Connects with representatives and customers through two-way
communications to obtain market intelligence on project and quote
statuses that result in a deeper understanding of what is working,
what is not working and why.
- Maintains regular contact with representatives and customers to
achieve the end goal of obtaining specifications, appointments,
quote opportunities and closing work.
- Solicits feedback on recurring problems and objections from
representatives and customers. Shares feedback and suggestions for
improvement with product marketing team for consideration in future
product marketing or marketing communications strategies.
- Consistently inputs and maintains quality information on
representatives, customers and projects into the CRM system.
- Uses knowledge gained through communications with
representatives as well as provided market analysis tools to
provide accurate and up-to-date forecasting and contribute input to
budget goal planning efforts for assigned regions. Qualifications
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or
Experience required)
- Bachelor's degree or equivalent plus three to five years
related experience and/or training, or equivalent combination of
education and experience.
- Commercial construction sub-contractor experience is
required.
- Must be able to create and maintain CRM forecasting, follow-up
and custom reports
- Excellent communication skills both written and oral
- Must be very organized and have a desire and ability to
organize/lead others.
- Problem solving skills
- Ability to negotiate contracts
- Ability to work with others and on a team
- Motivates, coaches and educates served representatives to
attain BUSINESS UNIT budgets
- Ability to read architectural blueprints.
- Knowledge of estimating procedures, pricing and
discounting.
- Knowledge of sales procedures. SUPERVISORY RESPONSIBILITIES :
- None PM21 PRIMARY LOCATION: US-NJ-LebanonTRAVEL: Yes, 10 % of
the TimeEMPLOYEE TYPE: Full-Time RegularPI201827341
Keywords: Construction Specialties, Trenton , Product Specialist (Architectural Louvers, Grilles/Shading %26 Explovent), Other , Lebanon, New Jersey
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