Client Support - Contract Onboarding Specialist (Hybrid)

Company: NRG Energy
Location: Princeton
Posted on: January 26, 2023

Job Description:

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.This position is governed by a local union contract.Job Summary:The Client Support-Contract Onboarding Specialist will be responsible for validating, finalizing, and archiving incoming commodity contracts into the company's System(s) of Record in a timely and accurate manner, and for identifying and implementing process improvements as related to memorializing contracts.
In addition, the Client Support-Contract Specialist will assist in post-close case queue management and ad hoc analyses as necessary.Essential Duties/Responsibilities:Serve as the accountability point for assigned casework and onboarding tasks

• Accountable for engaging necessary stakeholders, collaborating, facilitating, and leading cross-functional teams to address customer-impacting issues and processes, making recommendations, and seeking approvals where necessary for process change
• Responsible for performing in-depth, end-to-end analysis on complex and non-standard customer issues utilizing the expertise of internal functional groups when necessary
• Own the post-sale contract processing in a timely and accurate manner in accordance with company and regulatory policies
• Ensure accurate data entry into company records with respect to the contract price, margin, contract term, etc., for downstream reporting, processes, and sales margin protection
• Maintain a working knowledge of all onboarding requirements, including tax and enrollment
• Execute customer mailings for onboarding and information purposes by gathering and coordinating letter creation within defined timelinesWorking Conditions:
  • Required to commute to the office up to 3 days a week
  • Open office environment
  • Travel could be expected no more than 25%Minimum Requirements:
    • Undergraduate degree in operations management or general business management or 1-2 years prior work experience in the field or in a related field
    • 1-2 Years of relevant work experience Additional Knowledge, Skills, and Abilities:
      • Critical thinker focused on root cause problem solving, while always maintaining a sense of urgency
      • Ability to lead crucial conversations when engaging with all parties
      • Excellent oral and written communication skills, including the ability to present at all levels of the organization
      • Ability to interact effectively with personnel at various levels throughout the organization
        Flexibility and ability to manage multiple tasks and deadlines
      • Ability to excel in a fast-paced, dynamic environment; effectively managing multiple activities and meeting deadlines
      • Must have a positive, can-do attitude.
      • An understanding of North American gas and power markets and operations, is a plus
      • Excellent interpersonal skills with an ability to work effectively with cross-functional teams
      • Resourcefulness to work with limited supervision
      • Excellent working knowledge of Microsoft Excel and PowerPointPhysical Requirements:
        • Frequent opportunities to move aboutWhy NRG is a great place to work:
          • Great company culture!! Voted as a BEST employer by Forbes
          • A competitive total compensation package, including annual incentive and/or commission
          • Stock Purchase Plan
          • Benefits on the first day of employment -Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.
          • Company-paid life insurance and disability insurance
          • 401 (k) plan to help save for retirement
          • Generous PTO plan, plus 8 company holidays, and 3 floating holidays
          • Numerous discounts, including electricity discounts on NRG brandsIf you reside in or intend to work remotely from California, Colorado, New York, or Washington State, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.#CB-TA#LI-TA1NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the Law Poster(The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Official description on file with Talent.

Keywords: NRG Energy, Trenton , Client Support - Contract Onboarding Specialist (Hybrid), Other , Princeton, New Jersey