Customer Care Specialist
Company: Aston Carter
Posted on: January 26, 2023
Aston Carter is currently hiring for a Customer Service
Specialist to support account management and order processing for a
large pharmaceutical company. This position is a contract-to-hire
with full company benefits and excellent work environment.
Applicants with experience in the pharmaceutical industry, order
processing and customer management are encouraged to apply.
This role is responsible for supporting sales and distribution
activities by providing superior customer service. The position
will serve as the primary point of contact for internal and
external inquiries pertaining to clients business partners. The
Customer Service Specialist is focused on enhancing the customer
experience for all customers through consistent follow-up,
communication, process development for improvement initiatives,
influencing change, high attention to detail, and professional
+ Primary point of contact for an assigned group of regional
wholesale and retail partners.
+ Assures optimum customer support to maintain and increase
effective working relationships with trading partners.
+ Analyzes incoming orders that are held up in staging to identify
issues and take appropriate action to release orders.
+ Support email box to assure complete, accurate and timely
response to internal and external customers.
+ Ensure timely processing of orders to meet company goals and
+ Process employee orders.
+ Utilize CRM ( salesforce.com) to document all customer channel
+ Monitors open order report to ensure that assigned account's
orders have cleared through to physical distribution.
+ Ensures all customer inquiries or requests i.e. call tags, PO
information and tracking requests by customers are completed in a
timely and efficient manner.
+ Initiate all claims: any damages, shortages or overages claim
+ Work closely with AR on deduction management for accounts and
participates in regular meetings with AR and account.
+ Works closely with A/R and physical distribution to handle any
order, delivery or credit discrepancies/issues.
+ Meet minimum acceptable metrics for calls handled, orders
entered, order status, hold time, and other metrics as determined
+ Must have experience using Excel, CRM software, EDI,
+ 3-5 Years Customer Service Order Processing
+ Pharmaceutical experience highly preferred
+ Account management experience
+ Purchase Order
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never
contact you via Gmail, Telegram, or WhatsApp and we'll never
solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients'
capabilities by seeking solvers and delivering solutions to address
today's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit AstonCarter.com. Aston Carter is a company within Allegis
Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email firstname.lastname@example.org
(%email@example.com) for other
accommodation options. However, if you have questions about this
position, please contact the Recruiter located at the bottom of the
job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Trenton , Customer Care Specialist, Other , Bridgewater, New Jersey
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