Business Technology Solutions Associate Consultant (Digital Customer Experience)
Company: ZS Associates, Inc.
Location: Princeton
Posted on: January 27, 2023
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Job Description:
ZS is a professional services firm that works side by side with
companies to help develop and deliver products that drive customer
value and company results. From R&D to portfolio strategy,
customer insights, marketing and sales strategy, operations and
technology, we leverage our deep industry expertise and
leading-edge analytics to create solutions that work in the real
world. Our most valuable asset is our peoplea fact that's reflected
in our values-driven organization in which new perspectives are
integral and new ideas are celebrated. ZSers are passionately
committed to helping companies and their customers thrive in
industries ranging from healthcare and life sciences, to high-tech,
financial services, travel and transportation, and beyond.
ZS's Business Technology Solutions team is responsible to lead end
to end responsibility of project across all phases i.e. discovery,
requirements gathering, design, implementation, testing and
operations. This team seeks opportunity to undertake diverse tech
roles and foster continuous innovation which benefits the
individual's professional growth and bring the best in delivering
world class technology solutions. This team takes overall ownership
of the solution delivery, managing operations services, client
stakeholder management, contribute to business development and
selling activities, project planning and team management.
ZS's Digital Customer Experience (DCE) practice (aka Customer
Centric Marketing - CCM) focuses on transforming our client's
customer experiences leveraging innovative personalization
platforms, Advanced Analytics / AI, and new business processes that
foster commercial impact, efficiency and new organizational
mindsets. Our Digital Technology team focuses on driving measurable
impact to client business performance through technology- enabled
products and solutions, and consistent best-in-class delivery, at a
global scale.
Business Technology Solutions Associate Consultant Digital Customer
Experience
Business Technology Solutions Associate Consultants create and
deliver solutions for our project teams and clients. Associate
Consultants leverage their strong problem-solving skills,
synthesis, and communication skills to derive insights & solve
business problems. We seek a highly motivated professional with
experience in marketing technology, digital content transformation,
and salesforce. This role will be responsible for delivering many
of the activities below.
Responsibilities:
* Collaborate with both ZS internal teams and client teams to aid
in solution shaping and implementation of world-class technology
solutions addressing our client's critical business challenges;
* Gain a deep understanding of the business challenges with the
ability to synthesize and translate into the technical design;
* Work with technical architects on the team to validate technical
design and implementation approach;
* Apply appropriate development methodologies (e.g.: agile,
waterfall) and best practices (e.g.: mid-development client
reviews, embedded QA procedures, unit testing) to ensure successful
and timely completion;
* Partner with Project lead/ Program lead in delivering projects
and assist in project management responsibility like - project
plans, people management, staffing and risk mitigation;
* Collaborate with other team members across the globe and ensure
seamless communication and sharing/ undertaking tasks;
* Manage team of diverse skill sets (programmer, cloud analyst, BI
developer, reporting, operations, etc.); Mentor/coach the junior
members in the team;
* Lead task planning and task distribution across team members and
ensure timely completion with high quality and report accurate
status to seniors;
* Lead the project deliverables such as business case development,
solution vision and design, user requirements, solution mockup,
prototypes, and technical architecture, test cases, deployment
plans, operations strategy and planning, etc.;
* Manage direct / indirect client communications as per the
assigned responsibility in the project;
* Exhibit outlook to bring continuous improvement, innovation and
exhibit capability to learn new areas (technology, business domain,
project management process) and drive the similar effort of team
members;
Qualifications:
* Bachelor's/Master's degree with specialization in Computer
Science, MIS, IT or another computer related discipline;
* 4-6 years of relevant consulting-industry experience working on
medium-large scale technology solution delivery engagements;
* 3+ years of experience with cloud technologies and salesforce
best practices
* Expereince with Salesforce Marketing Cloud
* Experience with Salesforce Customer Data Platforms
Additional Skills:
* Up to speed with latest technologies related (but not limited to)
to cloud platform services, visualization, data management;
* Ability to distill complex concepts into easy-to-understand
frameworks and presentations;
* Strong verbal and written communication skills with ability to
articulate results and issues to internal and client teams;
* Ability to work within a virtual global team environment and
contribute to the overall timely delivery of multiple projects;
* Willingness to travel to other global offices as needed to work
with client or other internal project teams.
#LI-TM1
ZS is a global consulting firm. Fluency in English is required;
additional fluency in at least one European or Asian language is
desirable.
Candidates must possess or be able to obtain work authorization for
their intended country of employment. An on-line application,
including a full set of transcripts (official or unofficial), is
required to be considered.
ZS offers a competitive compensation package with salary and bonus
incentives, complete medical/dental/life insurance programs and
retirement savings benefits. ZS is an equal opportunity employer
and is committed to providing equal employment and advancement
opportunities without regard to any class protected by applicable
law.
ZS is committed to providing and maintaining a safe workplace. Must
have received full COVID-19 vaccination by date of hire to be
considered. Proof of vaccination will be required upon acceptance
of offer of employment. Exemption process available on a limited
basis.
NO AGENCY CALLS, PLEASE.
Keywords: ZS Associates, Inc., Trenton , Business Technology Solutions Associate Consultant (Digital Customer Experience), Other , Princeton, New Jersey
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