Customer Service and Sales Support

Company: Evonik Industries
Location: Piscataway
Posted on: March 16, 2023

Job Description:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.What we offerYou will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.Click on the link to learn more about Evonik from our employees:https://careers.evonik.com/en/about/meet-the-team/Responsibilities This position is accountable for the full Service and Support portion of customer interaction processes from inquiry to delivery and billing and AR monitoring.This position supports overall customer relationship and is expected to establish a direct relationship with their counterparts in customer's purchasing areaProcess customer orders in an efficient, expedient and accurate manner working with credit department, sales and marketing and inventory management to ensure customer satisfaction. Also process RMA's and credit memos as necessary.Handles all SAP customer and product related activities, including, but not limited to:Order processing through billing and AR MonitoringMonitor Credit worthiness of customers.Manage shipments of lotsCoordinate with warehouse on new products/good receiptsResearches and works to resolve vendor and customer remittance differences. Notify Sales when customer is overdue with payments.Reviews, enters and resolves customer complaints (Trackwise system)Manages Certificate of Analysis distribution and filesNotify Dir Supply/Demand Chain with information regarding supply of product.Proactively monitors order shipment dates, delivery dates, etc., notifying customer and Sales of any changes/problems. Track customer ordersSet up new customers in SAP/ Gather relevant information from customer.Update customer Masterdata Database to ensure customer profile requirements are followed to process and fulfil customer order expectations.Service as backup for other department sales supportResponds to customer inquiries regarding product availability, delivery dates and general order status. Also sends general literature to address basic product inquiries (FAQ's). Communicate issues which affect original order status. Provide List price quotes to customers. Other quotes to be forwarded to Sales Reps.Maintain positive and professional attitude with all incoming calls/email and customers. Receive orders from customers and confirm/acknowledge order with customer on same dayCoordinate with Product Lines on customer specifications and communication/mailings to customers.Process/Follow-up on customer and inventory import/export orders. Coordinates regulatory issues (FDA/Customs/TSCA) as they arise in relation to import/export orders and new materials.Keeps Sales informed of all relevant customer activities, either directly or through established databases (Sharepoint).; Copy Dir Supply/Demand chain on all relevant email both internal and external to customer.Proactive compliance with NAFTA and Evonik Corporation Responsible Care and ISO procedures as-well-as relevant BU HN Management procedures and SOPs.Will participate in system testing during SAP upgrades and migrations. May participate in the training and orientation of new department personnel.Attend and participate in S&OP meetingsPerform other duties as may be required.Requirements Knowledge and skills typically associated with a Bachelor's degree or equivalent experience. Three to five years inside customer support experience with excellent communication and decision-making skills. Candidate must be a self-starter, goal and detail oriented, must project a positive attitude and be able to effectively function in a multitask environment.Ability to work independently without frequent direction from supervision while maintaining focus on objectives. Strong background in SAP (Oracle, JD Edwards, and other applicable ERP systems) is required. Prior Customer Service experience within the chemical industry, Import and Export experience and knowledge of chemical terminology would be a plus.Your Application To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.comCompany isEvonik Corporation

Keywords: Evonik Industries, Trenton , Customer Service and Sales Support, Other , Piscataway, New Jersey