Help Desk Coordinator 4

Company: Cambay Healthcare LLC.
Location: Trenton
Posted on: March 17, 2023

Job Description:

Job Description:
Contractor needed to provide tier 1 technical support responding to incidents and requests that come into the help desk via phone and email.
Note: This requirement is a 35 hr work week ONSITE.
Candidate should be comfortable working in the DCA office full time. The manager states this is a socially distanced safe environment.
Full-time professional work experience in a service desk / help desk environment.
RELEVANT WORK EXPERIENCE: 2 or more years.
Provide tier 1 technical support. Duties include:
" Respond to incidents and requests that come into the help desk via phone and email
" Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff
" Close tickets with appropriate notes and resolutions in a timely manner
" Subject areas include
" Active Directory and Office 365 accounts
" Desktops, laptops, tablets, smartphones
" Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle)
" Custom department and division applications
" Basic network connectivity troubleshooting
Skill Matrix:



Skill
Required / Desired
Amount
of Experience


Ability to triage incoming Help Desk hardware and software tickets (phone and email).
Required
2
Years


Ability to provide first level technical support to all users of DCA IT systems (hardware and software). Assign tickets to other groups.
Required
2
Years


Perform in-place upgrades of PCs and laptops and install software as needed.
Required
2
Years


Document all work completed and update Help Desk inventory, solutions DB, etc.
Required
2
Years


Ability to image computers, preparing newer computers for deployment.
Required
2
Years

Keywords: Cambay Healthcare LLC., Trenton , Help Desk Coordinator 4, Other , Trenton, New Jersey