Onsite Customer Support Specialist in Raritan, NJ

Company: AppleOne
Location: Raritan
Posted on: March 18, 2023

Job Description:

One of our top clients, a leading information management and digital services company, that provides a wide range of production print equipment and services is looking for highly skilled individuals to join their team in Raritan, NJ.

GENERAL INFO:
Job Title: Onsite Customer Support Specialist
Temp, possible temp to hire
Location: Raritan, NJ, Onsite
Hours: 8 am-5 pm
Pay rate: $17.74 to $20.58 dollars per hour

SUMMARY:
We are looking for an Onsite Customer Support Specialist to join the client's service team and support daily operations for all contracted services at customer accounts within a geographical area. As an integral member of the team, you will assist management with process improvement, procedural testing, and validation, and ensure field compliance with operational best practices.

KEY RESPONSIBILITIES:
--- Assist with onboarding new team members and cross-training peers
--- Routinely inspect Site Procedures Guide for accuracy and compliance
--- Provide feedback on-site experience to help improve customer experience
--- Escalate customer issues and support the resolution to completion
--- Collect data and maintain accurate monthly expenses

QUALIFICATIONS:
--- 1 year or more of related work experience
--- Requires a high school diploma or equivalent
--- Proficiency in the use of Microsoft and computers, Intermediate skill level on most common software applications
--- Ability to adapt to changing situations, flexibility, high motivation, and sense of urgency
--- Ability to troubleshoot and coordinate problem resolution
--- Routinely may be asked to report to an alternate site on any given day which could result in walking, driving, or other modes of transportation to that alternate site and a longer commute time that exceeds the scheduled shift
--- Valid, violation-free driver---s license along with reliable transportation and minimum levels of auto insurance coverage per company policy

If you have a commitment to customer service and are looking for a challenging and rewarding position, we want to hear from you!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

High School

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Keywords: AppleOne, Trenton , Onsite Customer Support Specialist in Raritan, NJ, Other , Raritan, New Jersey