Systems Support Engineer III

Company: Red River
Location: Trenton
Posted on: March 19, 2023

Job Description:

**Systems Support Engineer III- Service Desk Team**The Systems Support Engineer III is primarily responsible for working in a team at the Red River Service Desk and will be reporting to a Team Leader. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. This engineer is responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to mentor junior engineers.**Essential Duties and Responsibilities:**+ Implementation and support of virtual platforms built on Microsoft's Hyper-V, VMware, or Cloud Services such as AWS/Azure.+ Design, implementation, support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.+ IT support relating to technical issues involving Microsoft's core business applications+ Excellent knowledge with email solution in area of implementation, configuration and administration+ Strong knowledge of Microsoft platforms including the administration and management of Server 2008 through 2019 technologies including Active Directory, DHCP, DNS, and Group Policy+ Remote access solution implementation and support: Remote Desktop and Citrix+ Strong knowledge of disaster recovery and backup solutions such as Veeam and Azure/AWS+ System documentation and consulting services to include system reviews and recommendations+ Provide third-tier escalation support and mentorship to other engineers+ Strong understanding of remote solutions such as Remote Desktop Services and Citrix+ Excellent knowledge of network storage solutions such as Netapp and Nimble+ Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security+ Intermediate to strong knowledge of Azure/O365 services such as Intune, Azure AD, Exchange, and Powershell scripting+ Intermediate to strong knowledge of AWS services such as EC2, S3, and Route 53+ Works with Business Applications, vendors, consultants, contractors, and other IT personnel**Minimum Experience**+ Minimum 5 years IT experience with IT administration and support experience with windows administration and management of servers, Active Directory, DHCP, DNS, Group Policy, public cloud/private virtualization services such as Azure/AWS+ Experience with cloud technologies+ Previous Experience in a fast-paced consulting or MSP environment is a plus**Education and Certifications**+ Bachelor's degree desired+ Preferred Certifications: Microsoft MCP, MCSA, VMware (VCP), Azure Administrator Associate, or AWS Associates certifications are preferred**Additionally, an ideal candidate will possess:**+ Exceptional communication skills+ Confidence and experience in front of clients+ Strong ability to work in a team-based environment+ Ability to be a self-starter and possess good time management skills+ Ability to work in a high-pressure, deadline-driven environmentRed River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).**EOE M/F/DISABLED/Vet**Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics._Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter._Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That's what it means to Rock the Red. Are you ready?+ We work with purpose, looking to disrupt the status quo in meaningful ways.+ We act with integrity, showing respect for all and demonstrating our commitment to ethics+ We value collaboration and work as a team to accomplish goals+ We elevate creativity, and support curiosity to re-imagine the use of technology+ We have a strong work ethic, and seek continuous improvement in all we do+ We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Keywords: Red River, Trenton , Systems Support Engineer III, Other , Trenton, New Jersey