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Patient Access Representative (FT)- Rutgers Call Center- Somerset/ remote

Company: Robert Wood Johnson University Hospital New Brunsw
Location: Somerset
Posted on: March 19, 2023

Job Description:



Provides prompt and consistent service to support RWJBarnabas Health s mission to become the leading academic and preferred community network throughout the state of New Jersey for patients who seek exceptional care fostered by fully integrated, interdisciplinary approaches to the prevention and treatment of illness.

Manages all incoming calls, external and internal referrals for appointment scheduling. Fields incoming inquiries and requests, matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location and preference. Provides friendly service for patients and caregivers, referring providers, RWJBH providers and staff. Ensures all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated appropriately.


  • Schedules and confirms patient care appointments across all clinical areas and specialties
  • Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures
  • Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting
  • Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system
  • Demonstrates exceptional customer service and appropriate telephone etiquette at all times
  • Promptly handle patient complaints, issues or problems and escalate to Supervisor or department as appropriate
  • Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information
  • Other duties and responsibilities as assigned
    • One to three (1-3) years of Customer Service experience, preferably within the healthcare field
    • Associates degree or Bachelor s degree preferred. High School Diploma or GED required within one (1) year of hire. Candidates who do not possess a High School Diploma or GED equivalent at time of hire will be provided the opportunity to enroll in a GED/HSEA program as a condition of employment. New hires will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.*
    • High volume phone or call center experience strongly preferred
    • Excellent verbal and written communication skills. Ability to talk and type simultaneously.
    • Computer and Microsoft Office proficiency required.
    • Ability and interest to learn clinical information and criteria. Knowledge of medical terminology preferred.
    • Flexibility to work any shift during operating hours and to work from home as warranted
    • Must be available for meetings and Training for 5-6 weeks in Somerset, NJ
      Additional Information:

      RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Cooperman Barnabas Medical Center in Livingston; three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state s largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging centers and an accountable care organization.

      RWJBarnabas Health Medical Group is a multispecialty group practice comprised of highly trained and experienced world class primary and specialty care physicians. RWJBarnabas Health Medical Group physicians provide compassionate and innovative cutting-edge care for people at every stage of life at easily accessible facilities conveniently located throughout New Jersey. Backed by the vast continuum of resources of RWJBarnabas Health, the largest not-for-profit integrated health care delivery system in New Jersey and one of the largest in the nation, our dedicated physicians and expertly trained supporting staff continuously strive for clinical excellence.

      We offer a great work environment, competitive rates and excellent benefits, including:
      • Medical/Dental/Vision plans
      • 401 (k)
      • PTO
      • Short & Long Term Disability
      • Basic Life & Accidental Death Insurance
      • Tuition Reimbursement
      • Health Care/Dependent Care Flexible Spending Accounts
        RWJBarnabas Health is an Equal Opportunity Employer

Keywords: Robert Wood Johnson University Hospital New Brunsw, Trenton , Patient Access Representative (FT)- Rutgers Call Center- Somerset/ remote, Other , Somerset, New Jersey

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