Systems Administrator & IT Support

Company: Princeton University
Location: Princeton
Posted on: March 19, 2023

Job Description:

OverviewThe Systems Administrator provides software and hardware support to faculty, researchers, staff, and students in the Department of Physics and the Princeton Center for Theoretical Science (PCTS) at Princeton University.

The Systems Administrator must have strong experience with a variety of technology including workstation and server administration and maintenance. The position requires the ability to install, configure and troubleshoot a variety of desktop, networking, and information access tools in a heterogeneous environment. Initiative, excellent organizational and interpersonal skills, ability to work independently and manage multiple priorities simultaneously are essential.Responsibilities

Technology Support within the department

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• Troubleshoot and resolve issues with computers and mobile devices, including diagnosing of hardware, software, and operating systems issues.
  
• Setup, deploy, maintain, and support computer equipment and software for staff, faculty, research, and teaching labs.
  
• Support and troubleshoot AV issues in all learning spaces used by Physics department members.
  
• Control and monitor access to departmental resources such as Listserv and Central File Server
  
• Maintain and develop department's Drupal, WordPress and cPanel sites.
  
• Support and troubleshoot internal PHP/MySQL apps used for purchasing, events, stockroom, announcements, etc. as well as Linux and Windows-based Virtual Machines hosting specialized software and tools.
  
• Work with Research Computing to handle Physics needs for computational cluster and storage server usage.
  
• Maintain knowledge and proficiency in the current University infrastructure systems, such as Active Directory, Network Attached Storage, communication, collaboration and encryption tools and applications (including MS Office, SharePoint, Teams, OneDrive, Google Apps, Zoom, etc.)
  
• Support specialized scientific software such as LabVIEW, TeX/LaTeX, Solidworks, Mathematica, Matlab, Git, Access, SQL, and other relational databases.
  
• Maintain familiarity with teaching and learning applications and tools, such as Canvas.
  
• Respond to, document, and resolve customer support requests in ServiceNow and other ticketing systems.
  
• Monitor and facilitate asset life-cycle management for faculty and staff computing needs.
  
• Maintain and administer departmental device loaner program.
  
• Review and monitor Code42 file backups.
  
• Provide staff training where needed and give technology related presentations to Physics members.
  
• Regularly update management on current job requests and project work
  
• When provided access to personal, proprietary and/or otherwise confidential data, maintain information in the strictest of confidence and follow procedure to ensure the privacy, security, and proper use of the data.
  
• Stay current with new technology and attend training sessions as needed.
  
• Participate in the testing of new, upgraded or demo systems and services prior to those systems/services going into production; provide timely reports on testing results and/or related research.
  
  Special Projects / Functions
  
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  • Work on special IT projects as assigned.
    
  • Assist with special events hosted by the Physics department and PCTS.
    
    
    QualificationsEssential qualifications
    
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    • Bachelor's degree or equivalent work experience.
      
    • A commitment to professional and courteous customer service.
      
    • A minimum of 5 years' experience providing tier-2 and tier-3 technical support.
      
    • Excellent organizational and interpersonal communication skills, and the ability to prioritize in a fast-paced, high-volume work environment.
      
    • Must be innovative and can work collaboratively and independently.
      
    • In-depth knowledge of Windows, Linux and Mac computers and OS, and mobile devices.
      
    • Two years' experience working with Linux (RHEL) and Windows servers.
      
    • Solid understanding of and experience supporting Active Directory.
      
    • Intermediate level experience with PHP/MySQL.
      
    • Network protocols including TCP/IP, DNS and DHCP.
      
    • Experience with and the ability to setup and resolve issues with various email clients (Outlook, MacMail, Thunderbird, and Gmail) on computers and mobile devices.
      
    • In-depth knowledge of Microsoft Office, printing, and networking.
      
    • Ability and interest to keep up to date with the latest trends in personal computing and mobile technology and recommend initiatives.
      
    • Willingness to work toward mastery of new technologies and skills as campus IT needs or the University/OIT direction changes.
      
    • Ability to lift 25 to 50 lbs. (e.g., computer equipment).
      
      Preferred qualifications
      
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      • Familiarity with Princeton University systems.
        
      • A+, MCP, MCSE, Apple and/or MCSA certifications.
        
      • Linux Administration certification.
        
      • VMware vSphere environment familiarity.
        
      • Fundamentals of programming in one of the following: Python/C/C++/Java/Fortran.
        
      • Previous experience as an Apple Genius, or similar, supporting a macOS environment.
        
      • Experience providing technology support for a mid- or large-sized organization.
        
      • Experience with Jamf, Intune, ServiceNow, Bomgar, and/or Drupal.
        
      • Previous experience providing support in an academic/research setting.
        
      • Knowledge of scripting languages such as VBScript, PowerShell, Perl, bash, Apple Script.
        
      • Knowledge of MS SQL for queries and reporting.
        
      • Familiarity with conference room audio-visual equipment.
        
        
        Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS PI208272459

Keywords: Princeton University, Trenton , Systems Administrator & IT Support, Other , Princeton, New Jersey