BDC Service Coordinator - Business Development

Company: Precision Acura of Princeton
Location: Trenton
Posted on: March 20, 2023

Job Description:

3001 US Hwy 1, Lawrenceville, NJ 08648Automotive BDC Service Coordinator - Business DevelopmentCompetitive Pay Plan + Great Benefits$40K plus with bonus! 100's of great leads!Good Customer Service Skills RequiredBonus Plan!Precision Acura of Princeton is seeking to hire a Service Coordinator for our Service Client Care Center who will handle inbound and outbound service calls for appointments and confirm appointments as well as any additional outbound calls requested by management. In addition, the Service Coordinator must display great work ethic, project a "can do" attitude in the face of change and support the goals of the team. We value our employees and invest in their success. Apply online today!Precision Acura of Princeton is the preferred New and Used Acura Car Dealership Serving Edison NJ, East Brunswick NJ, Levittown PA and Flemington NJ Drivers. We opened for business in March of 1995. Our Mission Statement has included and will always include 'Exceeding Our Clients' Expectations For Life'. Precision Acura won the 2022 Precision Team Award - NJ's only 24-time winner!We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.We offer:

• Competitive pay plan dependent on experience!
• Medical, Dental and Vision Insurance
• 401(k) with percentage match
• $40K plus with bonus!
• 100's of great leads!
• Bonus Plan
• Paid Vacation
• PTO
• Employee discount program
• Opportunities for career advancement!Primary Job Responsibilities:
  • Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled appointment with service team.
  • Follow inbound service call guides and Strategic Responses (word tracks) to best serve the needs of the customer and service department. (training provided)
  • The ability to work flexible hours.
  • Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
  • Proficient operational software techniques for Service CRM and any additional dealer specific software - training provided.
  • The ability to meet or exceed all Key Performance Indicators that are specific to the following:
  • Average number of inbound and outbound calls handled per day:
    • From launch date to 90 days in position: 100 calls handled per day (average)
    • At 91 - 180 days in position: 110 calls handled per day (average)
    • At 181 days in position: 120 calls handled per day (average)
    • Appointment "show percentage": 96% or greater
    • Number of "appointments showed": within 10% of the group averageQualifications/Requirements:
      • Must possess outstanding communication skills, a cheerful and professional disposition, and the ability to speak articulately.
      • Strong work ethic and customer service skills.
      • Excellent organizational skills and attention to detail.
      • Ability to communicate effectively, both orally and in writing with customers and dealership team.
      • Ability to multi-task, prioritize, and manage time effectively
      • High school diploma
      • Resume must be uploaded, and online assessment completed for immediate consideration.
      • Must be authorized to work in the U.S. without sponsorship and be a current resident.
      • Must pass pre-employment testing to include background checks, MVR, and drug screen.We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Keywords: Precision Acura of Princeton, Trenton , BDC Service Coordinator - Business Development, Other , Trenton, New Jersey