Patient Qualification Specialist
Company: Apria
Location: Trenton
Posted on: May 26, 2023
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Job Description:
Location: Remote, Illinois, United States
Categories: Full-time
Full/Part-time: Full-time
Work Location Type: Fully remote
Compensation: $13.56 - $18.89 / hour
Job Summary
ABOUT THE COMPANY
Apria Healthcare's mission is to improve the quality of life for
our patients at home. We are looking for empathetic, thoughtful and
compassionate people, to meet the needs of our patients. Already an
industry leader in healthcare services, we provide home respiratory
services and select medical equipment to help our patients sleep
better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
The Patient Qualification Specialist willprovide excellent customer
service and product information, solutions and relevant details to
patients and providers. Most importantly, this positionprovides
above and beyond communication with our patients so that they feel
heard, understood, valued and more connected with Apria. Key
responsibilities for creating a positive, patient-centric
environment include:
Evangelize our customers and turn our disgruntled patients into our
biggest fans.
Support our Field teams, Operations and Sales, by delivering timely
feedback that empowers our teams to deliver exceptional patient
experiences.
Critically problem-solve common complaints by flagging trends and
partnering cross-functionally to recommend and implement
preventative measures.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique
company culture.
Support the development and implementation of employee programs
that nurture our company's core values to engage employees and
create a positive culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for supporting hundreds of local branch offices across
the country by reviewing new patients orders and documentation
submitted by referral sources in order to obtain required
documentation and clinical requirements of individual health
insurance plans, allowing our patients to maximize their available
health plan benefits and to receive the much-needed care as soon as
possible.
Requests health plan authorizations/information as required; either
electronically or verbally.
Demonstrates and ability to develop business relationships within
the field leadership through close collaboration, partnership,
engagement and communication.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
Minimum Required Qualifications
Education and/or Experience
High school degree or equivalent
1-3 years' experience in healthcare/health insurance industry
desired
SKILLS, KNOWLEDGE AND ABILITIES
Patient-Focused: You start with the patient and work backwards. You
invest the time and energy to understand the patients' objectives,
then tie all your activities directly to the achievement of those
objectives.
Action-Oriented: You thrive as a self-starter who proactively
senses and responds to problems and opportunities and requires
minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you
on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely
and with a spirit of partnership. You actively inform and inspire
with your messaging. You speak plainly and are transparent with
your business colleagues.
Energetic & Passionate: Your passion and energy for health and
well-being is deeply founded in your desire to help others and to
be a positive role model.
Relationship Builder: You excel in getting people involved and
building a network of contacts that allow you to multiply your
influence on the organization.
Certificates, Licenses, Registrations or Professional
Designations
Computer Skills
Language Skills
Mathematical Skills
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or
standing, repetitive wrist motions, grasping, speaking, listening,
close vision, color vision, and the ability to adjust focus. It
also may require occasional lifting, carrying, walking, climbing,
kneeling, bending/stooping, twisting, pulling/pushing, walking,
bending, stooping, and reaching above the shoulder. This position
also may require the occasional lifting of equipment up to 50
lbs.
This position is remote and requires a distraction free
environment
Required to be in a home office/workspace during scheduled work
hours
OTHER INFORMATION
The essential duties and responsibilities, physical requirements,
and work environment described above are representative of those
typically required for this position but may vary depending on
staffing and business needs at specific locations. The inclusion or
omission of a specific duty or physical requirement is, therefore,
not determinative of whether that function is essential to a
specific individual's position. Reasonable accommodations will be
provided to assist or enable qualified individuals with
disabilities to perform essential functions.
Benefits
Comprehensive benefits package offered for eligible employees:
Competitive salary
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings
Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave &
Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for
Veterans Day
Career Advancement/ Development Opportunities
Compensation
Compensation is commensurate with experience
Annual compensation is based on a 40 hour week
Salary range
$17-$18 (depending on location)
EEO Statement
As an EOE/AA employer, Apria Healthcare is committed to providing
all applicants and employees with equal access to employment
opportunities, regardless of sex, race, age, color, national
origin, disability, pregnancy, religion, genetic information,
sexual orientation, transgender status, gender identity, marital
status, veteran status, or any other characteristic protected by
federal, state, or local law. Apria Healthcare shall abide by the
requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These
regulations prohibit discrimination against qualified individuals
on the basis of protected veteran status or disability, and require
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected veterans
and individuals with disabilities. AA/EOE, M/F/Disability and
Vet
Keywords: Apria, Trenton , Patient Qualification Specialist, Other , Trenton, New Jersey
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