Customer Experience Associate II
Company: Conduent
Location: Somerset
Posted on: May 27, 2023
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Job Description:
Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and
be part of a culture where individuality is noticed and valued
every day.
Customer Experience Associate II
Can you work onsite in a high passed mailroom environment ?
Do you have mailroom experince?
About the Role
As a Customer Experience Associate II , you will be supporting our
client's customers mail applications for medications. You will be
responsible for sorting, processing and date entry for incoming
applications received by mail in office.
As a Customer Experience Associate II, you will be responsible
for:
Providing customers with appropriate customized solutions to meet
their needs
Performing routine call center activities concerning business
products and services
Using the tools provided to guide you through customer
conversations
Providing customers with important information while communicating
in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to
date
Requirements
Have a High School Diploma or an equivalent level of education
Have skills in Microsoft, Excel and Computers.
Be proficient in scanning. sorting and tracking mail/documents
Demonstrate the ability to type a minimum of 20 WPM
Have prior clerical/ customer service work experience in mail room
setting.
Work in a way that works for you
At Conduent we want you to be yourself. We recognize that everyone
is different and that the way in which people want to work and
deliver at their best is different for everyone too.
In this role, we can offer the following flexible working
patterns:
Working for you
What you get:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Join Us
Are you seeking an opportunity to make a real impact in a company
that appreciates ideas and new ways of thinking? Come join us and
grow with a team of people who will challenge and inspire you to be
the best!
Conduent is an Equal Opportunity Employer and considers applicants
for all positions without regard to race, color, creed, religion,
ancestry, national origin, age, gender identity, gender expression,
sex/gender, marital status, sexual orientation, physical or mental
disability, medical condition, use of a guide dog or service
animal, military/veteran status, citizenship status, basis of
genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to
apply for or compete for employment with Conduent may request such
accommodation(s) by clicking on the following link, completing the
accommodation request form, and submitting the request by using the
"Submit" button at the bottom of the form. For those using Google
Chrome or Mozilla Firefox please download the form first: click
here to access or download the form
(https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf)
. You may also click here to access Conduent's ADAAA Accommodation
Policy
(http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf)
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At Conduent, we value the health and safety of our associates,
their families and our community. Under our current protocols, we
do not require vaccination against COVID for most of our US jobs,
but may require you to provide your COVID vaccination status, where
legally permissible.
Keywords: Conduent, Trenton , Customer Experience Associate II, Other , Somerset, New Jersey
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