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Customer Experience Associate II

Company: Conduent
Location: Somerset
Posted on: May 27, 2023

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Experience Associate II
Can you work onsite in a high passed mailroom environment ?
Do you have mailroom experince?
About the Role
As a Customer Experience Associate II , you will be supporting our client's customers mail applications for medications. You will be responsible for sorting, processing and date entry for incoming applications received by mail in office.
As a Customer Experience Associate II, you will be responsible for:

  • Providing customers with appropriate customized solutions to meet their needs

  • Performing routine call center activities concerning business products and services

  • Using the tools provided to guide you through customer conversations

  • Providing customers with important information while communicating in a warm empathetic manner

  • Gathering information to keep customer profiles and accounts up to date


    • Have a High School Diploma or an equivalent level of education

    • Have skills in Microsoft, Excel and Computers.

    • Be proficient in scanning. sorting and tracking mail/documents

    • Demonstrate the ability to type a minimum of 20 WPM

    • Have prior clerical/ customer service work experience in mail room setting.

      Work in a way that works for you
      At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
      In this role, we can offer the following flexible working patterns:

      • Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

        Working for you
        What you get:

        • Paid Training

        • Career Growth Opportunities

        • Full Benefit Options

        • Great Work Environment

          Join Us
          Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
          Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
          People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ( . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
          At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, Trenton , Customer Experience Associate II, Other , Somerset, New Jersey

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