TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Senior Unified Communications

Company: PamTen Inc
Location: Princeton
Posted on: May 28, 2023

Job Description:


  • Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock's Unified Communications environment
  • Work with vendors, clients, carriers and technical staff on implementation, optimization and security of the Unified Communications systems
  • Carry out maintenance/upgrades on all UC infrastructure and end points
  • Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience
  • Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.
  • Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
  • Provide detailed runbook procedure and support documentation for routine maintenance on the Unified Communications systems
  • Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.
  • Knowledge of IPC Unigy Trading platform is a plus
  • Monitor the latest market trend and industrial landscape to Client opportunities to improve customer experience and reduce operating cost
  • Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
  • Manage UC system logging and provide performance metrics
  • Provide incident management and support to the critical issues escalated by UC Operations team
  • Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.
  • Perform security review of UC Infrastructure and Applications
  • Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

    Required Skills

    • 10+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions

      • Advanced level experience of designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME and IMP)
      • Advance knowledge of Cisco Dial Plan design and troubleshooting
      • Knowledge of Verint Voice Recording architecture, configuration, and user management
      • Knowledge of MS Teams administration and AudioCodes Client
      • Experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE
      • Experience working with MGCP, H.323 and SIP implementation within voice network
      • Solid analytical skills which result in sound decisions, solutions, and recommendations
      • IPC Unigy Trading Platform / Soft Turret
      • Expertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagrams
      • Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues.
      • Must possess excellent customer service, follow up and organizational skills
      • Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
      • Understanding of ITIL standard methodologies and processes
      • Knowledge of Python programming and SQL database queries
      • Knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)
      • Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
      • Experience with manufacturer/vendor support (raising cases, escalating)
      • Good knowledge of MS Excel.
      • Programming/Scripting experience (Visual Basic/Python etc)

Keywords: PamTen Inc, Trenton , Senior Unified Communications, Other , Princeton, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds