Senior Unified Communications

Company: PamTen Inc
Location: Princeton
Posted on: May 28, 2023

Job Description:

Responsibilities

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• Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock's Unified Communications environment
  
• Work with vendors, clients, carriers and technical staff on implementation, optimization and security of the Unified Communications systems
  
• Carry out maintenance/upgrades on all UC infrastructure and end points
  
• Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience
  
• Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.
  
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
  
• Provide detailed runbook procedure and support documentation for routine maintenance on the Unified Communications systems
  
• Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.
  
• Knowledge of IPC Unigy Trading platform is a plus
  
• Monitor the latest market trend and industrial landscape to Client opportunities to improve customer experience and reduce operating cost
  
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
  
• Manage UC system logging and provide performance metrics
  
• Provide incident management and support to the critical issues escalated by UC Operations team
  
• Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.
  
• Perform security review of UC Infrastructure and Applications
  
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
  
  
  Required Skills
  
  
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  • 10+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions
    
    
    
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    • Advanced level experience of designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME and IMP)
      
    • Advance knowledge of Cisco Dial Plan design and troubleshooting
      
    • Knowledge of Verint Voice Recording architecture, configuration, and user management
      
    • Knowledge of MS Teams administration and AudioCodes Client
      
    • Experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE
      
    • Experience working with MGCP, H.323 and SIP implementation within voice network
      
    • Solid analytical skills which result in sound decisions, solutions, and recommendations
      
    • IPC Unigy Trading Platform / Soft Turret
      
    • Expertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagrams
      
    • Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues.
      
    • Must possess excellent customer service, follow up and organizational skills
      
    • Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
      
    • Understanding of ITIL standard methodologies and processes
      
    • Knowledge of Python programming and SQL database queries
      
    • Knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)
      
    • Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
      
    • Experience with manufacturer/vendor support (raising cases, escalating)
      
    • Good knowledge of MS Excel.
      
    • Programming/Scripting experience (Visual Basic/Python etc)
      
      

Keywords: PamTen Inc, Trenton , Senior Unified Communications, Other , Princeton, New Jersey